Underwriting Analytics Manager

Underwriting Analytics Manager – PEMCO

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At PEMCO, we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders, providing auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2025 and by Newsweek as one of America’s Greatest Midsize Workplaces 2025.

PEMCO has a dynamic and challenging opportunity for an Underwriting Analytics Manager to join our community. This position is responsible for working directly with the Underwriting Operations team to identify opportunities to maximize performance and results through data and analytics. As the underwriting operations subject matter expert, you serve as a liaison between the team and management to facilitate data-driven decisions, ensuring analytics needs are met with effective communication, training, and influence.

• Serve as Underwriting's subject matter expert on cross-functional projects; effectively collaborate, influence, and educate other departments and leadership teams, practically applying expertise and broad perspective of Underwriting and overall business operations.
• Recognize resource constraints and actively seek ways to reduce manual work effort through elimination or automation; collaborate with Underwriting leaders to ensure the work being performed is bringing the highest value.
• Engage with Sales and Customer Service business partners to assist with deepening their knowledge of underwriting objectives and incorporating them into their responsibilities and customer interactions.
• Drive improvements and efficiencies in Underwriting operations; influence managers and their employees for quick adoption of updated systems, guidelines, and processes; analyze data, draw effective conclusions, translate data and provide recommendations for the Underwriting team to improve overall results.
• Develop, document, and maintain line-of-business underwriting guidelines, both automated and manual, to meet corporate profit and growth objectives and support our pricing structure; propose adjustments to underwriting practices as needed due to market and regulatory conditions; provide data-driven, reasoned arguments to support recommended changes.
• Develop proactive plans for underwriters to expand agency relationships, analysis, communication, and risk selection with agents to meet profitable growth objectives.
• Develop and conduct educational meetings and activities for ongoing change management and underwriter professional development; conduct needs assessments to identify gaps between current and desired performance outcomes; in partnership with the Manager, Underwriting, monitor, coach, correct, and consistently improve individual and department results.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics, and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

• B.A. or B.S. degree or equivalent work experience
• 10+ years in Property & Casualty underwriting roles with increasing levels of scope, scale, and/or complexity is required
• Prior experience in data analysis techniques and tools is required
• 2+ years of experience training and developing new and experienced underwriters is required
• Insurance industry designations or certifications preferred
• MS Office:
  Skilled proficiency in Excel, Word, PowerPoint, and Outlook is required
• Job-specific:
  Ability to use a variety of data analysis tools, such as Tableau, advanced Excel techniques, etc., is required
• Interpersonal Skills & Empathy:
  Builds relationships internally and externally and gets results through influence rather than authority. Demonstrates authentic empathy, celebrates the joy, and shows care for the challenges felt by others is required
• Communicator:
  The ability to communicate clearly and informatively, verbally and in writing, with colleagues, customers, and…