Loan Servicing Partner - Loss & Insurance Specialist

Loan Servicing Partner - Total Loss & Insurance Specialist

Seattle Credit Union is proud to be an employer committed to the growth and prosperity of its employees, members, and the community. We work in a culture where voices are amplified to drive meaningful change and generate non‑stop impact. We offer a comprehensive total rewards package, such as employee‑paid medical benefits, 401k matching, and generous time off, such as for volunteering and even to celebrate your birthday!

We provide opportunities for employees to learn and grow while fostering an inclusive work culture, and we have a tremendously diverse workforce that drives our ability to innovate and maintain excellence.

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission. Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive.

We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different backgrounds, disability, ages, ethnicities, races, religions, gender identities, sexual orientations, national origins, or veteran status’ protected by applicable federal, state, or local law.

JOB TITLE:
Loan Servicing Partner - Total Loss & Insurance Specialist

Department:

Lending

FLSA Status:
Non‑Exempt

ABOUT THE ROLE:

We are looking for a Total Loss & Insurance Specialist who is driven to make a positive impact on the employee and member experience. You are a strategic thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you’re always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!

The Total Loss & Insurance Specialist will manage the full scope of vehicle insurance claims including Total Loss, Insurance Repair, refunds gathering and GAP claims processing. They will also process Collateral Protection Insurance (CPI), and provide general loan servicing support as needed. This position plays a key role in maintaining accurate records, protecting the credit union’s assets, and delivering exceptional service to our members during difficult situations.

WHAT YOU WILL DO:

• Manage and process Total Loss, Insurance Repair, and GAP claims, including documentation review, member communication, and accurate application of funds.
• Administer Collateral Protection Insurance (CPI), including policy placement, cancellation, and coordination with vendors and internal stakeholders.
• Prepare payoff quotes and process lien releases and reconveyances in compliance with regulatory requirements.
• Coordinate with title companies and borrowers to resolve title‑related issues and facilitate the release of liens.
• Ensure timely and accurate submission of GAP claims, including gathering necessary documentation and following up with insurers and members.
• Monitor and reconcile insurance claim payments, ensuring proper application to member accounts and accurate recordkeeping.
• Maintain detailed records of all claim and servicing activities to ensure audit readiness and regulatory compliance.
• Collaborate with Loss Mitigation, Lending, and Member Solutions teams to ensure alignment across servicing operations.
• Meet productivity, quality, and service‑level expectations in a member‑focused environment. Effectively adjusts to changing and evolving priorities and expectations.
• Stay current with policies, procedures, and industry trends related to auto lending, insurance, and CPI.
• Provide general loan servicing support and assist with cross‑functional projects as needed.
• Efficiently produces quality work products that align with varying levels of difficulty and turnaround times.
• Demonstrates decisiveness, integrity, flexibility, and critical thinking that advance team, department,…