Skillbridge: Client Support Technician-Seattle, Washington; On-site

Your military career built something remarkable. Now let’s make sure your next chapter does too. 🎯

If you are an active-duty Service member within your last 90-180 days of service, this one is for you.

Compensation:
Up to $120,000/yr post-Skill Bridge (Military pay and benefits continue during the Skill Bridge internship)

Borel Educational Consulting Services and Service to Success LLC are proud to announce a DoD Skill Bridge opportunity with Teksystems

LOCATION: Downtown Seattle, WA

COMPENSATION: Up to $120,000/yr (Post-Skillbridge)

PATHWAY: DoD Skill Bridge Program

Work Schedule 5×8s or 4×10s (confirm with supervisor; coverage required at all times)

Shift No night shifts — standard daytime working hours

Compensation (Post-Skill Bridge) Up to $120,000/year

During Internship Military pay and benefits continue

Branches All branches welcome

The Client Support Technician reports to the support supervisor, who is part of the Collaboration and Workplace Technologies Division. Primary duties include installing, maintaining, configuring, testing, documenting, and repairing software and hardware used on desktops, laptops, mobile computers, printers, peripherals, audio/visual equipment, and other specialized hardware or software within the organization. You will work on software and operating system deployment, vendor coordination, creating user guides, serving as a subject-matter expert on assigned technology, and training IT staff as needed.

Advanced IT knowledge, including desktop operating systems, security, networking, and applications, and excellent customer service skills are required. Position requires attention to detail and the ability to multitask in a fast-paced computing environment.

• Ensure all work assignments are completed in a timely, professional manner and delivered with high-quality service.
• Continuously seek to improve processes and services, working with team members and management.
• Use existing tools and systems to perform daily job functions, completing documentation and status updates in a timely manner.
• Provide Tier II escalation support for Service Desk.
• Act as a subject matter expert (SME) as assigned by the supervisor.
• Be familiar with the Information Technology Infrastructure Library (ITIL) framework.
• Bring sophisticated technical expertise, integrity, and outstanding customer service to the team.
• Perform a variety of job tasks commensurate with the IT Professional C level.

• Active-duty with 6–12 months remaining before separation
• Command approval secured or in progress to participate in Skill Bridge

• Minimum two (2) years Windows desktop/laptop support experience in a professional enterprise environment, including: O365/MS Office, and other software applications.
• Experience installing, upgrading, and/or configuring computers and software, including client-side networking and telephony skills.
• Demonstrated success record in documenting technical procedures and communications.
• Excellent communication skills, both written and oral.
• Excellent analytical and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment with many customers and competing priorities.

Must be able to:

• Stand for long periods of time
• Take equipment on and off shelves
• Work around and under desks
• Climb flights of stairs
• Walk frequently for extended periods of time

• Some IT experience, or exposure to IT/signal/comms in the military
• Familiarity with Microsoft products and providing user support on them
• Nice to have:
  Experience providing desktop or laptop support

Candidates must add to their resume that they understand that, as published in the joint ethics regulations of the Department of Defense and as outlined in Fact Sheet #71, Service members participating in a Skill Bridge program are participating in a Capstone training experience at the end of their military career and are NOT eligible for wages or other benefits from industry providers, since the program is supported by the Department of Defense, which will continue to cover the salaries and benefits of participating members.