SAP Order to Cash Specialist

Net2

Source Inc. is an award‑winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Company:
One of Our Clients

Manager, Global Operations Support, Order Management

Seattle, WA (3 days a week onsite)

07 + Months (Extendable)

$90.00 – 96.42/hr on W2

Weekend and holiday on-call support is required as assigned.

• Demonstrated hands on experience working in SAP (e.g., order management, master data, scheduling, logistics, or supply chain modules).
• Proven understanding of ERP system integrations, including how upstream and downstream systems exchange data and the impact to business processes.
• Order to Cash (O2C) Process Understanding
• Solid knowledge of the end-to-end Order to Cash lifecycle, including order entry, order fulfillment, invoicing, and issue resolution.
• Experience in GMP / GxP Regulated Environments
• Prior experience working in GMP and/or GxP regulated environments, with an understanding of compliance, documentation, and audit requirements.
• Proficiency in Microsoft Office Tools – Advanced proficiency in Microsoft Office applications (Excel, Outlook, PowerPoint, and Word), including data analysis, reporting, and professional communication.

The Global Operations Support specialist will form part of a team of subject matter experts in Order Exception Management for the SAP- ERP system and processes. This role involves cross‑functional collaboration with client global site stakeholders and third‑party distributors. The individual will be responsible for monitoring and supporting the Cell Therapy ERP order management system, extending the order‑to‑cash process to upcoming markets, and ensuring a best‑in‑class customer delivery experience for our patient treatment centers worldwide.

• Effective in managing time and resources and in decision-making.
• Highly self‑motivated, self‑aware, and professional.
• Excellent at planning and organizing information.
• Strong communication (written and verbal) and presentation skills.
• Able to work independently and in groups.
• Flexible in responding to quickly changing business needs.
• Skilled at managing tense situations and de‑escalation.
• Eager to work with teams from other regions and cultures.
• Able to share workspace for independent and collaborative work.
• Strong sense of ownership and accountability.

• Support Order to cash workstream projects and market launches to support Global Cell therapy Order to cash operations.
• Monitor the automatic creation of documents including sales orders, purchase orders, intercompany purchase orders, and deliveries in SAP and act on any exceptions that might occur.
• Maintain constant communication with Production Planning, Scheduling and Cell Logistics, Commercial organizations and Specialty Distributer to resolve any order exceptions to ensure on‑time delivery and representing the business.
• Collaborate with IT Management and Vendor Managers to elevate support day‑to‑day operation issues.
• Support User Acceptance Testing (UAT) by setting daily testing goals, providing updates on testing progress, defect triage, and collaborating towards defect resolution.
• Act as Order Management SME for implementation of ERP systems at new and existing manufacturing sites.
• Collaborate with business partners for Order Exception Management and cross‑functional process mapping.
• Collaborate with client Commercial and Finance teams to issue credit and resolve any sales order and finance related issues.
• Support with maintenance of the team’s SOPs and work instructions.
• Collaborate with BI&A team to build reports and dashboards for Order Management team.
• Analyze existing processes and look for opportunities for continuous improvements.
• Accountable for individual and team performance.
• Understand…