Help Desk Coordinator

Position: Help Desk Coordinator I
Lifelong is a community health organization on a mission to make health and food accessible. We remove barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone has the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

Position Overview:

The Help Desk Coordinator I provides operational support to the Director of IT and the rest of the IT department. This role helps coordinate day-to-day activities, maintain documentation, support purchasing and inventory, and facilitate communication within the department and with other teams.

This regular, full-time, non-exempt, non-union position is 100% on-site in Capitol Hill, with travel required between sites in Seattle, Everett, and Bellingham.

Essential Duties:

• Department Coordination:
  • Serve as a central point of contact for IT-related inquiries and route requests to the appropriate team members.
  • Help coordinate IT projects and initiatives by tracking tasks, deadlines, and status updates.
  • Assist with onboarding and offboarding tasks in collaboration with IT staff (e.g., checklists, scheduling, communication).
  • Courier IT equipment between various sites as needed in Seattle, Bellingham, and Everett.
• Procurement, Inventory, and Invoicing:
  • Assist with quotes, purchase requests, and orders for IT hardware, software, and services.
  • Maintain accurate records of IT assets and inventory (e.g., laptops, monitors, phones, peripherals).
  • Track renewals for licenses, subscriptions, and maintenance agreements and flag upcoming expirations.
  • Code invoices for Director of IT approval.
• Documentation and Reporting:
  • Maintain and organize IT documentation, including policies, procedures, and how to guides.
  • Help prepare simple reports, dashboards, or summaries (e.g., ticket volumes, asset lists, training completion).
  • Support compliance and audit activities by gathering requested documentation.
• Other duties as assigned.

Core Competencies:

• Customer Focus
  :
  Demonstrates exceptional user empathy and a commitment to delivering outstanding customer service.
• Communication Skills
  :
  Possesses strong verbal and written communication abilities to effectively interact with users and colleagues.
• Technical Proficiency
  :
  Familiarity with ticket workflow and queue management systems (Jira preferred), basic Windows desktop OS, Office 365, and Droid/iOS mobile devices.
• Problem-solving
  :
  Exhibits good judgment and the ability to troubleshoot and resolve issues efficiently, including First-call Resolution (FCR) tasks.
• Adaptability
  :
  Thrives in a dynamic environment with evolving priorities and works independently while maintaining a collaborative team approach.
• Mission-Driven
  :
  Shows a passion for contributing to a socially conscious, mission-driven organization.

Education and Experience:

• Experience:
  • 2+ years of administrative or coordination experience; prior experience in IT or a similar environment is a plus.
• Education:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Certifications a plus, such as CompTIA A+, ITIL Foundation, or related credentials in IT support.
• Skills and
  
  Competencies:
  
  
  • Strong organizational and time management skills; able to handle multiple priorities.
  • Excellent written and verbal communication skills with a professional, customer-service mindset.
  • Proficiency with Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint).
  • Comfort working with basic IT terminology and systems; willingness to learn IT tools and processes.
  • High attention to detail, discretion, and ability to work with confidential information.

Benefits:

• Comprehensive medical, dental, and vision benefits
• Generous vacation (3 weeks your first year), sick leave, and 2 personal days a year
• 401(k) match
• Flexible spending accounts
• Life insurance options
• Long term disability
• Mass transit subsidy
• 15 paid holidays per year

Work Environment:

• This
  position is 100% on-site in Capitol Hill, with travel required between sites in Seattle, Everett, and Bellingham.
• This position operates in a professional office environment and requires extended periods of sitting at a desk and working on a computer. Occasional standing, walking, and light lifting of up to 20 pounds may be required to support office or event needs. The role may also involve occasional attendance at events or activities that take place outside of normal office settings or standard business hours.
• Any offer of employment is contingent upon passing a criminal background check. Some programs may require additional background checks or frequency.

About Lifelong:

Lifelong is a community health organization committed to removing barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart
. Our respect for people drives our mission. For 40 years,…