Business Analyst Trainer - MarTech

Job Description

Must Have Technical/Functional Skills

We are seeking an experienced Business Analyst – Trainer with strong expertise in Adobe Marketing Operations to enable, train, and upskill business and delivery teams.

The role combines business analysis, process optimization, and hands‑on training across Adobe Experience Cloud platforms.

• Strong experience as a Business Analyst in Mar Tech / Digital Marketing programs
• Proven experience in training, coaching, or enablement roles
• Deep understanding of Adobe Marketing Operations workflows
• Experience working with Adobe Experience Cloud platforms
• Excellent communication, presentation, and facilitation skills
• Experience working with onshore/offshore teams

• Design and deliver training sessions (classroom, virtual, workshops) on Adobe Marketing Operations
• Create training materials: decks, playbooks, SOPs, user guides, and process flows
• Enable marketing, business, and delivery teams on Adobe workflows and best practices
• Conduct onboarding and refresher training for new and existing team members
• Business Analysis & Process Optimization: work with Marketing Operations, Product Owners, and stakeholders to understand business requirements
• Document business processes, user stories, acceptance criteria, and functional specifications
• Identify gaps and improvement opportunities in Adobe‑based marketing workflows
• Translate marketing requirements into clear functional and system requirements

• Strong Hands‑on Knowledge Of Adobe Experience Cloud, Including
  • Adobe Experience Manager (AEM – Sites, Assets)
  • Adobe Campaign / Adobe Journey Optimizer (AJO)
  • Adobe Analytics
  • Adobe Target
  • Adobe Workfront (preferred)
• Support campaign planning, execution, approvals, and reporting workflows
• Assist teams in adopting Adobe tools efficiently and consistently
• Act as a liaison between Marketing, IT, Analytics, and delivery teams
• Support UAT, training support during releases, and post‑go‑live enablement
• Collect feedback and continuously improve training effectiveness

• Certifications in Adobe platforms (AEM, Analytics, Campaign, Workfront)
• Agile / Scrum exposure (working with Scrum Masters and Product Owners)
• Experience creating LMS content or digital training modules
• Prior experience in agency or enterprise Mar Tech environments

$110,000 - $130,000 per annum

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance :
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Bachelor of Computer Science