Service Engineer IS, Mobile Device Management, Hybrid

Description

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

As a Service Engineer I at Providence, you play a critical role in designing and maintaining high-performing, reliable, and secure services that support caregivers and business operations. You leverage deep technical expertise to architect solutions that meet compliance standards and KPIs for quality, cost, and caregiver experience. From analyzing service delivery systems and optimizing capacity planning to troubleshooting complex issues and implementing permanent fixes, you ensure minimal disruption and maximum efficiency.

Your proactive approach includes disaster recovery participation, incident response, and continuous monitoring of production environments. By applying best practices, driving process improvements, and utilizing data-driven insights, you enable predictable, on-time releases and cost-effective operations. Ultimately, you help deliver resilient, innovative solutions that empower caregivers and enhance service excellence across the organization.

Providence offers hybrid work opportunities for candidates residing within a daily commuting radius—up to 65 miles—from any of our primary office locations listed below.

• Washington:
  Redmond
• Washington:
  Renton
• Washington:
  Seattle
• Oregon:
  Portland
• California:
  Irvine
• California:
  Los Angeles

• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering OR a combination of equivalent education and work experience
• 1 or more years of related experience
• Some experience in automation, specifically related to deployment, recovery, or other manual processes

• 1 or more years of experience in Mobile Device Management
• Proven experience administering MDM solutions with a focus on Apple devices (iPhone/iPad)
• Strong understanding of iOS/iPadOS configuration, security, and enterprise features. Experience with device provisioning, enrollment, and lifecycle management. Including understanding network requirements for device usage
• Has experience working with cellular vendors to support cellular devices (iPhones/iPads/non-smart phones/mobile hotspots)
• Working knowledge of application deployment and mobile security controls
• Excellent troubleshooting, documentation, and communication skills
• Has exposure and experience in report writing and dashboard creation, preferably in PowerBI
• Has experience in managing and supporting telecom billing, specifically for mobile network providers (Verizon/First Net)
• Healthcare experience

• Washington:
  Seattle, Renton, Redmond:
  Min: $41.81, Max: $64.91
• Oregon:
  Portland Service Area:
  Min: $40.11, Max: $62.27
• California:
  Los Angeles, Irvine:
  Min: $41.81, Max: $64.91

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum…