IT Applications Analyst

Central Service Office, 805 Madison St, Seattle, Washington, United States of America

Posted Friday, February 27, 2026 at 11:00 AM

At Proliance Surgeons our patients come from allwalks of life— and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliancea great placeto work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered
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We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at  . Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity.

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Position Summary

The IT Application Analyst reports to the Senior Manager of Application Services with focus on support of our care center applications. They will exercise full use of application standard principles, theories and concepts related to technical discipline and provide solutions to a variety of moderate to complex problems. Participate and lead activities relative to required applications with new Care Centers joining Proliance.

Establish and implement new or revised system requirements or procedures. Analyze user requirements, develop and implement systems for moderately complex processes and initiate corrective action as needed to stay on schedule. Provide daily support of applications, training of care center staff in existing and new clinical/business applications, support workflow analysis, improvement of efficacy within application and creation of technical and training documentation.

Key Duties and Responsibilities

The key duties and responsibilities of the IT Application Analyst include, but are not limited to:

• Installation, maintenance, and support of software/systems to ensure optimal utilization.
• Works closely with customers and support partners to identify and troubleshoot problems and provide resolutions.
• Participate and lead problem management and troubleshooting teams on application centered issues.
• Design and coordination of system configurations.
• Work with Ambulatory Surgery Centers, Care Center staff to perform analyses, development, and improvements of workflows.
• Education of customers in efficient and effective use of applications.
• Lead and/or support of moderately complex projects or systems, which include planning and coordinating projects or tasks.
• Implementation of application relative to merger activities, onboarding, and domain migrations.
• Provide technical and operational guidance to ensure installed systems function effectively.
• Gather requirements, analysis and determine effective technology solutions on behalf of the business needs.
• Assist in development and testing of interfaces.
• Development and execution of application test plans in line with upgrades, patches, infrastructure and/or desktop configuration.
• Create and maintain application technical support documentation.
• Develop and maintain application end user and super user training curriculum as well as training our end users on the applications.
• Maintain up to date knowledge/training in all applications supported within the department.
• Triage, support and respond to reported incidents within agreed customer support service level agreements.
• Perform rotational support on-call duties.
• Perform other duties as required.

Education/Experience

• BA/BS in Business or Computer Science or related field or equivalent experience
• Minimum of four (4) years’ experience with healthcare or clinical systems
• 2-3 years with ambulatory healthcare preferred
• Experience supporting Orthopedics, ENT and Ambulatory Surgery Centers a preferred
• Next Gen EHR and Practice Management or Amkai experience a plus
• ITIL certifications a plus
• Experience with training super users and end users
• Experienced with Citrix environments
• Valid WA driver’s license, insurance and dependable vehicle

Knowledge,

Skills and Abilities

• Working knowledge of Information System principles which include:…