Executive Desktop Technician II

Job Description

Under general direction, performs a variety of field level technology support for executive staff involving the escalation and/or resolution of software and hardware related problems involving desktop computers, phones (android & iPhone), peripherals, and networked systems for Agency offices. Provides on-site and phone consulting, coordination, and troubleshooting for executive and executive assistant end users; coordinates assigned activities with appropriate department, division, and outside agencies;

provides lead direction and oversight on special projects and handles more difficult and complex troubleshooting cases; provides additional support to department/division as directed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 3-5 years of experience in an IT Helpdesk/Desktop position
• Experience providing IT support to Executive/C-Suite level individuals
• Principles and practices of customer service
• Advanced operations, services, and activities of a service desk and desktop field services operation
• Methods and techniques of performing advanced troubleshooting activities on PC and MAC hardware, software, printers, networked and peripheral equipment.
• Knowledge of network protocols, technologies, and VPN configurations associated with LAN/WAN networks; local and wide area networking theory and technologies
• Windows 11 and MAC OS products; implementing, operating, and troubleshooting TCP/IP and ethernet-based network architectures
• Concepts, principles, and practices of network architecture, design, development, protocols, implementation, and administration
• Configuration of workstation hardware, office networks, software components, printers, and desktop peripheral operating systems
• Service desk tracking systems; i.e.:
  Service Now, remedy
• Active Directory, SCCM, and Enterprise managed print services configuration and administration