IT Systems Administrator – Entry

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world’s widest tunneling project, and operates the largest ferry system in the nation!

WSDOT is seeking an IT Systems Administrator to support the North Central Region (NCR) maintenance asset management systems, including the Highway Activities Tracking System (HATS) and Automated Vehicle Locator (AVL), IPads, which are critical to tracking daily highway maintenance operations and ensuring reliable service delivery across the region. This position will provide technical support for mobile, web, and vehicle‑mounted technologies by installing, configuring, maintaining, and troubleshooting computer hardware, software, mobile devices, and truck‑mounted IT systems;

assist users; and coordinate with Headquarters (HQ) to ensure consistent system performance in a 24/7 operational environment. A strong candidate will possess foundational systems administration knowledge, customer‑focused technical support skills, problem‑solving and troubleshooting abilities, and the ability to communicate effectively while supporting diverse users and field operations.

The WSDOT HQ Maintenance Division is responsible for a $655 million budget and operation and maintenance of over 20,000 lane miles of roadway, 3,500 bridges and structures, as well as over 800,000 individual features such as roadway and stormwater systems, drainage, traffic barriers and roadside vegetation. The Maintenance Operations Technology Group operates within the HQ Maintenance Operations Branch and is responsible for the development, maintenance, training and implementation of technology within the Maintenance Division.

This position supports the NCR and assists HQ with supporting South Central (SCR) and Eastern Regions (ER).

• Support the daily operation of HATS web and mobile application and Repair Cost Estimating (RCE) Tool to identify and resolve operation problems; promptly respond to user technical support requests.
• Investigate and troubleshoot hardware, software, and connectivity faults.
• Serve as a system administrator for the NCR and assist HQ with SCR and ER AVL system.
• Drive and operate heavy equipment within maintenance yards to perform troubleshooting and repair of AVL systems and equipment; ensure proper functionality through hands‑on testing of AVL equipment.
• Resolve installation problems, coordinate with vendors, and execute the use of specialized test and calibration equipment.
• Troubleshoot, repair, and conduct prescribed preventative maintenance procedures.
• Test and troubleshoot on‑board CANBUS, ISOBUS, environmental switching equipment, pulse‑width modulator amplifiers.
• Assist HQ with the daily operation of the Remote Weather Information System hardware, software, and communications technologies.
• Assist HQ with determining hardware and software needs of maintenance operations and assigned projects in the development of future Maintenance Management System.
• Assist in defining user/client requirements for technical services.

To be considered for this opportunity, the following are required
:

• Demonstrated ability to independently diagnose and resolve technical issues related to iPad software and hardware, across web and mobile platforms, including system administration, log analysis, SQL querying, and network troubleshooting.
• Skills to apply critical thinking and technical knowledge to ensure continuous system functionality and user support.

• Demonstrated ability to configure, and troubleshoot AVL systems, including web‑based applications, mobile data hardware, and vehicle‑integrated electronics.
• Skills…