Sr. Event Technology Project Manager; -touch events specialist

Overview

Job Title: Sr. Event Technology Project Manager (High-touch Events Specialist)

Group/Team: Event Technology & Registration

Reports to: Associate Director or Director (Event Technology & Registration)

Location: Remote within United States

Status: Full-time, Salaried, Exempt

Travel Requirements: 20%, domestic/international (passport required)

The Sr. Event Technology Project Manager (High-touch events specialist) will primarily serve as a lead and consultant on high-touch projects, typically with 500 or fewer attendees who are typically C-level executives and their staff. This role is responsible for project managing event registration and attendee-facing digital platforms. This entails working with clients and other stakeholders to scope, build, launch and maintain digital event experiences and actively managing the attendee registration process.

This role will also manage onsite operations for related work streams, including but not limited to badge pick-up/attendee check-in and attendee help desk.

This is a client-facing role, working directly alongside Opus Project Managers, Technical Architects, Housing Managers, and Attendee Support team members, as well as external partners. The Sr. Event Technology Project Manager may fill roles as an independent workstream lead or as a lead of the entire Event Technology & Registration team assigned to a project. This role requires the ability to independently manage own work and the ability to manage a team’s deliverables over extended planning cycles.

The Sr. Event Technology Project Manager (High-touch events specialist) will ensure planning deadlines are proactively met, budgets are maintained, Opus and client processes are implemented, and client needs are anticipated and exceeded.

• 8+ years of experience in a relevant role, with strong preference for experience in corporate event
• Preferred experience with event management tools such as Rainfocus, Swoogo, Stova, Cvent, Eventbase, Airtable
• Proven experience in management of small, high-touch events that require a high degree of discretion and diplomacy, sound judgment, exacting attention to detail, and highly professional communication
• Bachelor's degree from four-year institution is preferred
• Supervisor experience preferred

• Act as the primary point of contact for clients, internal stakeholders, and vendors for all event technology and registration work streams
• Serve as the overall Opus project lead on small to mid-sized events with exclusively event technology and registration services
• Understand all work streams supported by Opus Event Technology and Registration and represent these work streams to clients as Opus team lead
• Oversee all assigned tasks on multiple concurrent projects across event types
• Develop, maintain, and drive workback schedules
• Lead the planning, execution, and closeout of attendee-facing event technology projects primarily for registration websites, and potentially including content/session scheduling, session scanning, exhibitor resource centers, speaker resource centers, mobile apps, and customer service
• Demonstrate proficiency in digital platforms and tools; understand functionality, user experience, and troubleshooting; consult clients on configuration best practices
• Create and maintain internal process documentation, ensuring all team members are aligned and following established processes and procedures
• Manage documentation and content for platform/tool builds, translating business objectives into detailed technical specifications, documented processes, and project plans
• Lead complex client and team meetings, including platform demos and technical discussions within area of expertise
• Proactively identify potential risks and develop robust mitigation strategies, escalating critical issues to senior management as appropriate
• Delivers projects within time and budgetary requirements
• Oversee complex onsite deployments, including for badge pick-up, session scanning, and other event technology work streams
• Lead and contribute to internal trainings and resources; recommend process and resource improvements