Desktop Support Intern

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary

The Desktop Support Intern works as part of the IT Desktop Support team to provide customer-focused technical support to F5 employees. You will help with the setup, deployment, and troubleshooting of Windows 11, macOS, and mobile devices, as well as printers, conferencing gear, WIFI, LAN and tools like Zoom. You will also learn how assets are managed and tracked using Service Now, and how Azure is used for managing user and computer accounts.

This role is a great opportunity to build foundational IT skills, contribute to a positive customer experience, and learn in a supportive environment.

Key Responsibilities

* Assist with setting up and deploying Windows devices using Intune and macOS devices using JAMF.

* Help with the installation and basic troubleshooting of operating systems (Windows 11, macOS, iOS, Android), productivity software, O365, SharePoint, mobile devices, and collaboration tools such as Zoom.

* Support the tracking of IT assets and learn how Service Now is used for tickets and asset management.

* Learn how to manage user and device accounts in Azure under supervision.

* Work with team members to provide high-quality support to end users, both remotely and in person.

* Respond to Help Desk requests, document actions taken,and elevate issues to other IT staff as appropriate.

* Participate in deploying new hardware and software and assist with onboarding new users.

* Contribute to maintaining a positive and professional customer experience.

* Create and modify KB articles and learn how we leverage KCS

* Uphold F5's Business Code of Ethics and Company policies.

* Perform other related duties as assigned to support the IT team and learning objectives.

Knowledge, Skills, and Abilities

* Interest in computers, networks, technology, and customer service.

* Willingness to learn about Windows 11, macOS, mobile devices, printers, networking and collaboration tools like Zoom.

* Ability to follow instructions, ask questions, and learn from feedback.

* Good communication and teamwork skills.

* Basic understanding of computer hardware and software is helpful but not required.

* Ability to stay organized and document your work.

* Openness to new technology and a desire to learn in a fast-paced environment.

Work Environment

* Use of standard office equipment, such as a computer and phone.

* Fast-paced, team-oriented, and supportive environment.

* Open to learning and adapting to change.

* Email communication and open office environment.

Requirements / Qualifications

* Must be a current student in the United States pursuing a Bachelor's, Master's degree.

* Approaching Junior year (Bachelor's) or beyond at the time of the internship.

* Available for a 12-week internship between May and September 2024.

* Must have at least one additional quarter/semester remaining after completing the internship.

* Must be willing to relocate to Seattle, WA or San Jose, CA for the internship and for a subsequent full-time role upon graduation if offered.

Eligibility:
This internship is open to students pursuing their bachelors or masters degree at an accredited college or university in the US, planning to graduate between December 2026 and June 2027.  Our interns - and their conversion role - are required to be based on one of our US hub locations where you can experience a hybrid working environment.   This internship and the full-time conversion will be based in San Jose.

Interns are expected to relocate.

Why You'll Love F5

* Training & Mentoring:
Develop your skills with comprehensive training and support from experienced mentors.

* Wellness Weekends:
Enjoy additional days off for rest and…