Program Manager, Operations, AMZL Japan

Program Manager, Central Operations, AMZL Japan

Central Operations (CO) は、Amazon Logistics での新しいアプローチと仕事のやり方を追求し、ますます複雑になり成長するラストマイル配送ネットワークを実行するためのスケーラブルなソリューションを提供するチームです。 COは、Route planning, Scheduling and Forecasting, On Road ManagementなどのLast mileでの配送の重要なプロセスに責任を持ち、そのやり方をスケーラブルな方法を継続的に変革するというビジョンを持っています。

Central Operations (CO) is a team that explores new approaches and ways of working at Amazon Logistics, delivering scalable solutions for running increasingly complex and growing last-mile delivery networks. The CO is responsible for the critical processes of last mile delivery, such as Route planning, Scheduling and Forecasting, On Road Management, and has a vision to continually transform the way we do this in a scalable manner.

We are looking for Program Manager to join our team and drive improvements to the processes and technology used within Central Operations (CO) for AMXL business. Program Manager must be able to excel and grow in a new team with high ambiguity. In this role, you will develop, partner, influence and collaborate with the Transportation team, Last Mile Tech team, Operations, and business development teams to further expand Central Operations also responsible for developing strategic approaches.

• 所属部門: ラストマイル(AMZL)
• 職種: プロジェクトマネジメント
• 勤務地: 東京オフィス

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• プログラム (ミッション、ビジョン、理念) を定義し、目標を設定し、データを分析し、指標で定量化された改善を推進します
• ビジネス上の問題、自動化の限界、Scaling Factorとテクノロジーの限界、およびリーダーの意思決定の背景を理解しプログラムを推進する
• 複数のプロジェクトとタスクを同時に管理し、社内のビジネス パートナーに影響を与え、交渉し、コミュニケーションを取る
• チーム、プロセス、システム間のギャップを監督する
• ビジネスリスクを特定して軽減する (障害となる前に)
• クリティカル パスのスケジュールが確実に守られ、リソースのニーズが理解され、プロジェクトの優先順位がSenior Managementに見えるようにする
• 運用、製品チーム、エンジニアリング チームと緊密に連携して根本原因を特定し、システムの機能と信頼性の向上に関連する複雑な問題を解決します
• 計画と分析において他のアナリストや BI エンジニアと協力して、ビジネス目標を達成するための分析ソリューションを構築する

• Define the program (mission, vision, tenets), set objectives, analyze data, and drive improvements that are quantified with metrics
• Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
• Manage multiple projects and tasks simultaneously and influence, negotiate, and communicate with internal business partners
• Oversee gaps between teams, processes and systems
• Identify and mitigate risks (before they become roadblocks)
• Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership
• Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our systems
• Partnering with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals

• Experience in requirement gathering and ability to write clear and detailed requirement document
• Excited about working in a diverse group and contributing to an inclusive culture
• 要件定義の経験、および明確で詳細な要件定義書を作成する能力
• 多様性のあるグループで働くことへの意欲と、インクルーシブな文化への貢献意識

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