Product Specialist

Gradial is a Seattle‑based startup enabling digital experiences at the speed of thought. We empower marketers and creatives to implement their ideas directly, with software that adapts over time. Our platform automates website and design system updates, large‑scale migrations to new design systems, and continuous content optimization while adhering to company and product brands.

Backed by world‑class investors, we’re looking to scale our platform and expand our team. At Gradial, we operate with extreme ownership, bias towards action and critical‑path planning. We tackle problems from first principles, question assumptions, and find creative solutions. If you want to take risks, work on groundbreaking technology, and see the direct impact of your work, Gradial is where you belong.

Gradial is looking for a Product Specialist to serve as the connective tissue between clients, product, and implementation. In this role, you’ll translate business objectives into actionable integrations, helping enterprise customers embed Gradial’s AI platform directly into their existing Mar Tech ecosystems.

You’ll play a dual role in supporting late‑stage presales by shaping implementation scope and then owning the full delivery lifecycle post‑sale. From integration design to go‑live, your focus will be on enabling activation, adoption, and measurable impact. You’ll work across technical and marketing stakeholders to streamline how content gets created, personalized, and published, then ultimately accelerating time‑to‑value for some of the world’s most sophisticated marketing teams.

• Partner with Account teams in late‑stage pre‑sales to define scope, integrations, and agentic workflows
• Lead technical implementations across CMS, DAM, and publishing systems within client environments
• Design and deliver agent‑powered workflows that optimize content creation, personalization, and publishing
• Collaborate with client marketing and engineering teams to ensure seamless platform adoption
• Oversee QA, UAT, and deployment with a focus on quality, performance, and time‑to‑value
• Deliver training and documentation to drive enablement and ongoing platform usage
• Capture and relay feedback to influence product roadmap and future feature development

• 5+ years implementing or managing enterprise marketing technologies (CMS, DAM, analytics, or automation)
• Hands‑on experience with platforms like Adobe Experience Manager (AEM), Sitecore, or similar
• Proven ability to design and configure tools within complex Mar Tech environments
• Track record of leading client‑facing implementations or digital transformation projects
• Strong communication and relationship‑building skills across technical and non‑technical audiences
• Familiarity with agentic AI concepts and their application to marketing automation
• Experience with tools such as GA4, Jira, Confluence, and content modeling
• Willingness to travel up to 40% for key client engagements

• Background in AI‑enabled marketing platforms or digital experience ecosystems
• Consulting or system integrator background with exposure to multiple client environments
• Knowledge of Salesforce Marketing Cloud or similar enterprise marketing automation platforms

The salary range for this position is $140,000 – $180,000 annually. Final compensation will be determined based on factors such as experience, skills, and qualifications. In addition to base salary, this role will be eligible for performance‑based bonuses and equity awards. Gradial offers a comprehensive benefits package, including medical, dental & vision insurance, 401(k) retirement plan, paid time off, paid sick leave and other employee wellness programs.

• Learn quickly and actively seek out new challenges.
• Embrace AI as a core tool for problem‑solving, creativity and scale.
• Show a strong work ethic, high ownership and bias toward action.
• Communicate clearly, directly and with curiosity.
• Thrive in fast‑paced, hyper‑growth environments where building better > maintaining status quo.

As an AI‑first company, we prioritize AI literacy as a core competency in our hiring decisions. We’re excited by candidates who thoughtfully apply AI tools in their work, but during interviews we’re focused on you. This is your opportunity to show how you think, communicate, and solve problems. Over‑reliance on AI‑generated responses during the interview process (especially when it obscures your own voice) will result in disqualification.

We want to understand your unique perspective and how you approach challenges, both with and without AI.

• Competitive salary and meaningful equity
• Comprehensive health, dental and vision coverage
• Fast‑paced environment with flexibility and ownership
• Real impact, zero bureaucracy
• A front‑row seat to building category‑defining AI infrastructure