Customer Success Engineer

We're looking for a Customer Success Engineer who is obsessed with making our customers’ software secure. You will be the technical bridge between our customers and our security and engineering teams. This isn't a traditional customer success role where you just close tickets. You are a security success engineer, a trusted advisor for all things application security. You'll manage the onboarding lifecycle, answer deep technical questions, and ensure our customers are getting maximum value from Casco.

• Own the Onboarding Journey:
  You will guide new customers from "signed contract" to "fully operational," ensuring their first and every future pentest experience is seamless
• Manage Concurrent Engagements:
  You're always staying on top of multiple customer requests, deployments, and feedback loops simultaneously. You ensure nothing falls through the cracks
• Be the Security Expert:
  Customers will ask complex security questions. You need to answer them with confidence, explaining how our agents interact with their infrastructure and helping them interpret findings
• Triage and Troubleshoot:
  You are the first line of defense for technical FAQs. You'll solve problems directly when you can and know exactly when to elevate to the core engineering team
• Advocate for the Customer:
  You'll gather feedback from the field and work directly with our product and engineering teams to shape the future of the platform

• Security Mindset:
  You don't just know what "XSS" or "RCE" stands for. You understand the implications. You have a strong foundation in security principles and can speak the language of offensive security engineers
• Project Management:
  You thrive in chaos and can organize it. You have a proven track record of managing multiple stakeholders and complex timelines without losing your cool
• Technical Proficiency:
  You are comfortable reading documentation, understanding API integrations, and troubleshooting software issues. You might not write the code, but you can definitely read the logs
• Excellent Communication:
  You can explain complex security concepts to a CTO, a CISO, and a non-technical stakeholder in the same meeting
• Startup Grittiness:
  You're ready to use AI to build automation where none exists and adapt quickly as demand scales

• Security
  
  Certifications:
  
  Bonus points for CompTIA Security+, CEH, GSEC, or similar
• Experience with AI/LLMs:
  You've automated away tactical work with AI, so you can focus on more strategic work
• Previous CS/Sales Engineering
  
  Experience:
  
  You've done this before in a B2B SaaS environment