Manager, Forward Deployed Engineering Boston, MA; San Francisco, CA NY; Seattl

Boston, MA;
San Francisco, CA | New York City, NY;
Seattle, WA;
Washington, DC

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Anthropic is building the Applied AI team to help the world’s most ambitious organizations adopt Claude in ways that are transformative, safe, and lasting. Our Forward Deployed Engineers embed directly with strategic customers to ship production AI applications that solve real business problems. As this practice grows, we need a founding leader to build and scale it.

As the first FDE Manager, you’ll own the team that sits at the frontier of enterprise AI deployment. You’ll hire and develop a high-performing team of FDEs, set the technical and operational bar for customer engagements, and build the playbooks that turn one-off successes into repeatable patterns. You’ll work hand-in-hand with Engagement Managers who own delivery logistics and stakeholder management, while you ensure your team is shipping quality code, growing technically, and representing Anthropic at the highest level in customer environments.

This is a player-coach role with a strong bias toward leadership. You’ll stay close enough to the technical work to review architectures, debug production issues, and pair with your team when it matters — but your primary impact will come from the people you hire, the standards you set, and the culture you create. You’ll partner cross-functionally with Sales, Product, and Engineering to shape how Anthropic serves its most strategic customers, and your team’s field insights will directly influence product direction.

This role requires someone who thrives in ambiguity and is energized by building from zero to one. You’ll be defining what good looks like for FDE management at Anthropic — there is no existing playbook to follow.

• Hire, develop, and retain a world-class team of Forward Deployed Engineers. Set a high bar for technical talent and customer instincts.
• Conduct regular 1:1s, provide technical mentorship, and invest in the career growth of each team member. Create an environment where FDEs do the best work of their careers.
• Staff and oversee customer engagements across your team s portfolio, making resource allocation decisions that balance customer needs, team development, and business priorities.
• Collaborate with account teams and Engagement Managers during the pre-sales process to qualify engagements, scope work, and inform statements of work.
• Review technical architectures and code produced by your FDEs, ensuring the team ships high-quality, production-ready solutions that solve real customer problems.
• Stay hands-on enough to lead technical discovery sessions, prototype solutions, and debug complex issues alongside your team when needed.
• Build repeatable playbooks, starter repositories, integration templates, and an internal knowledge base that captures what your team learns in the field.
• Define team OKRs that tie to customer success outcomes and product adoption goals. Create operational cadences — standups, retros, engagement reviews — that keep the team aligned.
• Partner with Product and Engineering to translate field insights into product improvements. Serve as the voice of the customer in internal planning.
• Travel to customer sites as needed (25-50%), particularly during engagement kickoffs and for your team s highest-priority accounts.

• 10+ years of experience in software engineering, solutions architecture, or a technical customer-facing role such as forward deployed engineering or consulting.
• 2+ years of people management experience within a services/post-sales/FDE organization with a track record of hiring, developing, and retaining strong engineers.
• Experience building organizations from 0->1, not just inheriting an existing one.
• Experience working directly with enterprise customers on technical implementations,…