Enterprise Solutions Consultant
Listed on 2026-03-01
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IT/Tech
Technical Support, Cloud Computing, IT Support, Digital Marketing
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Gradial is a Seattle-based startup enabling digital experiences at the speed of thought. We empower marketers and creatives to implement their ideas directly, with software that adapts over time. Our platform automates website and design system updates, large-scale migrations to new design systems, and continuous content optimization while adhering to company and product brands.
Backed by world class investors and a recent Series A raise of $13 million—we’re looking to scale our platform and expand our team. At Gradial, we operate with extreme ownership, bias towards action, and critical path planning. We tackle problems from first principles, question assumptions, and find creative solutions. If you want to take risks, work on groundbreaking technology, and see the direct impact of your work, Gradial is where you belong.
Role Overview
Gradial is looking for an Enterprise Solutions Consultant to drive customer implementation and adoption. This role is designed for a customer-focused problem solver who enjoys being at the intersection of technology, operations, and customer success.
As a Solutions Consultant, you will be in front of customers, ensuring they achieve maximum value from Gradial’s AI-powered marketing operations solutions. You’ll play a hands-on role in onboarding, solution delivery, and technical troubleshooting, all while helping shape how customers rethink and modernize their marketing technology stack. You will also act as a bridge between customers and our Product/Engineering teams, providing valuable feedback to shape product roadmap.
Responsibilities
- Manage platform onboarding and implementation, ensuring seamless integration of Gradial’s AI Agent.
- Act as a trusted contact for enterprise customers, helping them leverage AI-driven marketing solutions.
- Work closely with internal engineering teams to resolve technical challenges and optimize platform performance.
- Assist customers in change management, helping them modernize their approach to marketing technology.
- Proactively identify and troubleshoot technical issues to ensure smooth platform adoption.
- Provide ongoing training and enablement, ensuring customers fully understand the AI Agent’s capabilities.
- Develop scalable documentation, knowledge bases, and best practices to scale customer support efforts.
- 4+ years of experience in Solutions Delivery, Solutions Consulting, Customer Success Engineering or Technical Support in a Marketing Technology SaaS company or professional services environment.
- Strong understanding of AI-powered marketing solutions, automation platforms, or content management systems.
- Ability to explain technical concepts to both technical and non-technical stakeholders.
- Experience in fast-moving, ambiguous environments where processes are still being developed.
- Exceptional project management and communications skills, with the ability to operate autonomously.
- Action-orientated mindset with the desire to push yourself and your team to strive for continuous improvement.
- Demonstrated passion for solving customer challenges and helping clients succeed with AI-driven technology.
- Direct experience working in Marketing Technology and Content Management Platforms (including Adobe Workfront, Adobe Experience Manager, Marketo, Salesforce Marketing Cloud, Contentful)
- Familiarity with AI, ML, and data-driven marketing solutions.
You'll thrive here if you...
- Learn quickly and actively seek out new challenges.
- Embrace AI as a core tool for…
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