Finance Service Delivery Manager
Listed on 2026-03-01
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IT/Tech
IT Project Manager, IT Consultant, IT Support, Systems Analyst
Overview
Lead end to end ERP service delivery for Oracle, People Soft (Finance) across prod/non prod, owning SLAs/OLAs, stability, and continuous improvement in an onshore–offshore model. Partner with business owners on service KPIs tech debt remediation and transformation programs.
Primary
Skills:
Lead end to end ERP service delivery for Oracle, People Soft (Finance) across prod/non prod, owning SLAs/OLAs, stability, and continuous improvement in an onshore–offshore model. Partner with business owners on service KPIs tech debt remediation and transformation programs.
Key responsibilities- Delivery & Operations:
Run Incident/Request/Problem/Change (ITIL), own SLAs/SLOs & error budgets, publish service dashboards; plan & execute PUM images, People Tools upgrades, tax updates; manage environments, refreshes, batch/scheduler health (PSPRCSRV), DR/HA. - Stakeholder & Governance:
Single throat to choke for service health; run CAB/governance; manage risks/escalations; ensure security, audit/SOX, change/access controls. - People & Vendor Management:
Lead blended teams (functional, technical, DBA, SRE/Dev Ops); vendor/AMS management; shift left, runbooks/SOPs, KM. - Engineering & Continuous Improvement:
Automation (CI/CD, regression testing, monitoring), RCA/5 Why to eliminate repeat incidents and reduce MTTR; partner on enhancements/integrations/cloud modernization. - Financials:
Own service budgets/forecasts; productivity & cost to serve; savings via automation/right shoring.
The responsibility backbone reflects the People Soft project/delivery expectations that show up in your People Soft PM material (governance, upgrades, stakeholder management), expanded for service delivery cadence (SLA/OLA, ITIL, AMS).
Required qualifications- 10+ years enterprise app delivery with 5+ years leading People Soft operations (finance)
- Deep knowledge of People Tools, autosys, weblogic, middleware, system administration, server admin, Database admin, cloud architecture, Web Logic/IIS, Process Scheduler
- Strong ITIL execution (Incident/Problem/Change/Release) with KPI driven management
- Proven onshore–offshore and multi vendor/AMS leadership; crisp executive reporting
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