Project Manager; ServiceNow

Overview

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

As a Project Manager, you are responsible for delivering Service Now projects on time and on budget with a focus on delivering excellence by demonstrating leadership, strong client and team trust, solid project management core skills, and the ability to handle all the administrative aspects of a project. In addition to client-focused project delivery, Project Managers can support the service group through involvement in process improvement activities.

• Lead multiple projects of varying size, scope and duration
• Establish strong client relations and manage interaction and expectations throughout the life of the project
• Create detailed project plans, status reports and manage issues, risks and actions
• Manage communication, scope, and mitigate risk across projects
• Partner across functional teams to deliver the best possible solution for a client
• Lead client-facing meetings regularly during key phases of the project
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Serve as the escalation point person for the customer, delivery and other associated Contender Solutions teams and vendor partners

• Previous experience with IT / Technical Implementation projects and having customer facing experiences or equivalent experiences in an IT organization
• Demonstrated ability to plan, organize and successfully drive projects to meet defined budgets and timelines
• Ability to manage multiple projects simultaneously
• Experience managing project financials and scheduling internal resources
• Strong verbal, written communication and presentation skills

• Ability to create and Manage Project Schedules
• Familiarity with Project Scheduling tools
• Service Now exposure or experience
• Bachelor's degree or the equivalent work experience and/or military experience
• 3-5 years  experience as a hands-on Project Manager managing technical cloud, security, networking and modern data center infrastructure projects and having customer facing experiences or equivalent experience in an IT organization

Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you’re harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future.

Ready to innovate? Let’s redefine what’s next—together.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally.

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Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances. To read more about discrimination protections under Federal Law, please review the applicable poster requirements.

If you need an accommodation in the job application process due to a disability, please email recruitment at presidio dot com for assistance. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans. Massachusetts applicants: it is unlawful to require or administer a lie detector test. Recruitment agencies:
Presidio does not accept unsolicited agency resumes. This employer will not be responsible for fees related to unsolicited resumes.