Senior Data Processing Analyst

Under direct supervision, the Senior Data Processing Analyst provides support for a variety of Management Information System operations, including terminal processes for the major Enterprise Resource Planning (ERP) system and STATS operations, and provides lead worker style functional support to end‑users within the data processing environment. Considerable judgment is exercised for the completion of processes such as disbursements of A/P and payroll checks.

Work is primarily assigned through MIS operations schedule, and/or the Helpdesk, and is reviewed through the end product and desired results by the Operations Supervisor.

• Processes payroll, accounts payable, income tax refunds, and other checks and ACH payments as required, per the division's schedule.
• Processes ACH payment data and submits to respective banking institution, or Treasury Division, as necessary.
• Processes data intended for interfacing with ERP for transaction processing (import and export of electronic data), such as payroll direct deposits, payroll deductions, A/P direct deposits, tax refunds direct deposits, employee social security wage reports, as requested by end‑users, both internal and external.
• Generates reports, hardcopy or electronic formatted, as a result of check runs and other ERP/STATS terminal processing.
• Assists with developing and implementing document processing workflows/business rules to accommodate end‑user (department & agency) requests.
• Maintains logs of operational tasks, and program defects and provides logs for management review; software to keep track of incoming work requests and update the Helpdesk system with status/resolution of open ticket items.
• Provides guidance to lower level employees who may have issues working the system.
• Records functional errors and program defects and consults with technical staff or external support for resolutions.
• Works with end‑users (and software providers, as necessary) to resolve user issues regarding data input, inquiries and reports processing in the ERP, STATS, and legacy Financial Management System environment.
• Reviews, updates and maintains operational/procedural manuals to keep pace with evolving MIS operations.
• Establishes and maintains work standards so that lower‑level or new employees may follow in the absence of the immediate supervisor.
• Provides end‑users with functional solutions, techniques and tips for ERP/FMS processing.
• Performs liaison work on behalf of supervisor with others.
• Performs other related duties as required.

Bachelor's degree in Political Science, Business Administration or MIS related field and four (4) years of related work experience preferably in MIS data processing operations; familiarity with the ERP end users process as well as ERP administrative services.

OR

Associate's degree in Political Science, Business Administration or MIS related field and six (6) years of related work experience preferably in MIS data processing operations; familiarity with ERP end users processes as well as ERP administrative services.

OR

Four (4) years' experience working in the capacity of a Data Processing Analyst or comparable job classification. (GVI employees only).

• Knowledge of MIS policies and practices.
• Knowledge of terminal ERP processes, including payroll processing, accounts payable checks processing, (legacy DILOG processing).
• Knowledge of error detecting techniques, and equipment malfunction to prevent severe disability to data processing operations.
• Knowledge of desktop applications such as Microsoft Office Suite.
• Knowledge of ERP document workflow processing.
• Knowledge of a variety of end‑user ERP processes.
• Ability to resolve data processing issues.
• Ability to follow and interpret data processing instructions and exercise sound judgment as it relates to special/restrictive processing.
• Ability to operate PC computer, data processing equipment and peripheral devices.
• Ability to interface internal/external data to the ERP/FMS systems.
• Ability to communicate effectively with others staff members as well as the user community.
• Ability to type and document end‑users inquiry, as well as the…