Principal IT Production Engineer

Overview

This opportunity is open to current King County employees. We are not accepting external applications at this time.

KCIT’s Platform Applications team is seeking a highly skilled IT Production Engineer - Principal to support and administer our application portfolio, and act as a technical lead for application projects. The successful candidate for this position will have extensive knowledge and experience with software administration, integration, and scripting, as well as basic knowledge and experience with SQL databases, Windows and Linux server administration, possessing an understanding of application runtime, middleware, OS, virtualization, servers, storage, networking technologies and a proficiency in Azure Cloud services.

Experience is needed in supporting production application technology domains, and troubleshooting complex technical issues. Responsibilities include creating standard operating procedures, establishing processes, and documentation, maintaining services, writing automation scripts, performing lifecycle management, planning, and implementing work tasks, and resolving technical issues. This role will collaborate with vendors, colleagues and business partners to enhance services and design and implement solutions that meet business requirements, driving automation and best practices to improve consistency and customer experience.

Technical Lead and Project Oversight

Additionally, as Technical Lead for new and upgrade software projects, this candidate is responsible for the design, engineering, implementation, and operational support of application solutions. This candidate will oversee technical aspects of projects, which may also include project oversight in managing project scope, communications, priorities, goals, and deliverables. This role will assist with technical issues and architectural needs, document designs of new and emerging technologies and comply with KCIT standards.

This candidate will provide in-team training on new technologies, ensure proper documentation, secure the production technology domain using industry and KCIT standards, and act as the final escalation point for technical problems. This role also involves identifying and implementing technology roadmaps, and leading and documenting technical requirements for projects. This role is responsible for analyzing and resolving recurring incidents and problems, and interacting with cross-functional teams, and stakeholders.

This candidate will lead change management, conceptual design review, architectural review, and risk mitigation processes, and taking overall ownership of technology aspects of projects.

KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration.

KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.

KCIT is providing the building blocks for many of the region s most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit: (Use the "Apply for this Job" box below)..aspx

• Establish and upgrade application systems and associated servers, databases, scripts and integrations for lifecycle management and to implement technology roadmaps.
• Troubleshoot system issues and coordinate progress with customers and stakeholders, while collaborating with vendors, and KCIT cross-functional teams.
• Act as final point of escalation in application system support.
• Establish and support system documentation and cross-train team members on technical systems.
• Act as technical lead for application projects, overseeing KCIT technical requirements for systems and coordinating and collaborating with customers, stakeholders, vendors and KCIT cross-functional teams.
• Build presentations and present for architectural reviews for phase gate approval.
• Utilize organizational and time management skills while balancing several ongoing projects and system maintenance.
• Regularly interact with customers, vendors, and cross-functional KCIT teams.
• Continuously learn about and apply knowledge on technologies and systems being utilized within KCIT.
• Participate in an After-Hours Support Rotation

• Possess a BS or MS in Computer Science, Computer Engineering, or have an equivalent combination of education and work experience.
• Have six or more years of experience with Microsoft products, software support expertise and application integrations.
• Basic understanding of runtime, middleware, OS,…