Solution Engineer

Overview

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working by providing comprehensive support and connecting them with life-changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title: Solution Engineer

Salary Range: $75,000 - 95,000

Location: Seattle - Administration

About The Position: Evergreen Goodwill is seeking a Solution Engineer to bridge the gap between business needs and technology implementation. This internal-facing role is responsible for defining problems, conducting root cause analysis, designing solutions, and evaluating and enabling new technologies that support our retail, operational, and mission-driven programs. The Solution Engineer will configure, integrate, and optimize IT solutions to bring modern, accessible technologies to life across the organization.

They will also ensure solutions are implemented effectively and fully utilized—leveraging the right features and capabilities to meet evolving needs.

Note:

Other duties may be assigned at any time with or without notice.

• Solution Design & Root Cause Troubleshooting
• Collaborate with internal teams to map business problems to technology opportunities, defining clear solution architecture.
• Evaluate new technologies and tools for feasibility, scalability, and organizational fit—highlighting opportunities and limitations.
• Act as a Tier 3 escalation point for business-critical application or system issues—conduct root cause analysis and deliver actionable solutions.

• Systems Integration & Workflow Automation
• Design and build agents and automated workflows across tools such as Microsoft Power Automate, Azure Logic Apps, and CoPilot Studio.
• Integrate systems using APIs and connectors to reduce manual processes and improve data consistency.
• Prototype quickly and iterate with users to deliver real value and promote adoption.

• Dev Ops-Like Enablement & Solution Management
• Define and document the "Dev Ops" approach for solution implementation: configuration standards, packaging, deployment, and lifecycle management.
• Build reusable templates, workflows, and guides so Tier 1 and Tier 2 teams can adopt and support solutions independently.
• Serve as a configuration owner and systems enabler—translating proof-of-concept into repeatable, maintainable solutions.

• Stakeholder Collaboration & Documentation
• Evaluate new technologies, assess capabilities, identify early security and governance considerations, and clearly articulate findings and recommendations—often in writing—to key stakeholders.
• Partner with department leads, retail managers, and mission teams to understand workflows, close adoption gaps and uncover bottlenecks.
• Lead working sessions to co-create and validate proposed technology solutions.
• Maintain solution documentation, technical guides, and process flows to ensure clarity over time.

Position Requirements: To successfully perform this job, individuals must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• A bachelor’s degree in information systems, computer science, statistics, mathematics or equivalent work experience.
• 5+ years of experience in a Dev Ops, QA, Sales Solution Architect or Technical Support role.
• Demonstrated curiosity and initiative in exploring and evaluating new technologies independently.
• Strong analytical and problem-solving skills, with the…