Escalation Engineer - Technical

Responsibilities

• Own escalated case resolution for complex technical issues involving F5 BIG-IP platforms, including LTM, GTM, AFM, APM, and ASM modules.
• Reproduce and debug issues in lab environments involving L2/L3 routing, SSL offloading, iRules, DNS, HTTP/2, and load balancing.
• Utilize tools such as tcpdump, ssldump, Wireshark, TShark, and F5 qkview for root cause analysis.
• Provide support and diagnosis for environments using virtualization (VMware, KVM), container platforms (Docker, Kubernetes), and hybrid cloud (AWS, Azure, GCP).
• Contribute to bug triage, tracking, and analysis, including collaboration with software engineering teams for defect resolution.
• Develop and share diagnostic scripts using Python, Bash, and REST API for troubleshooting automation.
• Mentor frontline engineers on troubleshooting methodology, diagnostics best practices, and documentation creation.
• Document known issues and solutions in internal knowledge bases and public-facing support content.
• Participate in early-access testing cycles, customer pilot feedback loops, and pre-release validation activities.
• Telecommuting is an option. Some travel to F5 offices may be required.

• Minimum Requirements:
  
  Three (3) years of experience in the offered role or in a related field.

• Three (3) years of experience using the following: (1) Networking architecture and protocols; (2) Linux/UNIX; (3) Network protocol analysis tools such as tcpdump, Wireshark, tshark; (4) SSL/TLS debugging; (5) Public Cloud (AWS, Azure, GCP); (6) Switching/Routing; (7) Virtualization Technologies; (8) HTTP/HTTP2; (9) TCL scripting; (10) Kubernetes; (11) Network Security.
• Telecommuting is an option. Some travel to F5 offices may be required.

Salary: $149,240 - $169,200 per annum. Benefits: F5 offers competitive pay, 401k, and other benefits. Details at the company benefits page.

Submit a resume with references using the apply button on this posting or by email at:  at Req.# L22-114688.

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It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.

This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.

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