Integration Engineer, Amazon IVS Customer Success Engineering

Amazon Interactive Video Service (IVS) is an Amazon Web Service that provides end-to-end video delivery and audience engagement tools to power live video experiences. IVS powers Twitch Video, one of the largest live video distribution networks in the world that delivers more than a billion hours of video each month. Our mission is to make streaming video technology available to anyone through IVS and to empower the creation of diverse communities through live video engagement.

As a Customer Success Integration Engineer, you'll build deep technical relationships with IVS customers and be a trusted advisor on their journey to build engaging video applications. Specifically, you'll support customers during their evaluation and integration of the IVS service and SDK's. Your experience with mobile/web application development, video, and cloud infrastructure will be used to resolve both client-side and server-side video integration challenges.

You'll advocate for customer needs, remove technical obstacles to adoption, and communicate engagement insights to broad audiences.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

• Be the primary technical contact for onboarding and integrations with strategic customers
• Resolve integration challenges to expedite the launch of IVS-powered customer applications
• Ensure a smooth transition to AWS support teams following a successful customer launch
• Consult with Business Development, Account Management, and Solutions Architecture teams to communicate the value of Amazon IVS, evaluate IVS product fit, and forecast onboarding effort with strategic customers
• Create feedback mechanisms and advocate for customer needs to influence the development of new product innovations.
• Capture and share knowledge and best practices to the IVS community and AWS sales teams.
• Accelerate and simplify customer onboarding by creating technical artifacts including code samples, workshops, and demos

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• 3+ years of Android development experience
• 3+ years of Apple platform development experience
• Experience building complex software systems that have been successfully delivered to customers
• Bachelor's degree in computer science or equivalent
• Experience working in a customer-facing role

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit…