Principal Product Manager, Tech, Connect; AWS

Job  | Amazon Development Center U.S., Inc. We are a part of the AWS Applied AI Solutions organization, building business applications powered by Amazon’s unique expertise. Our goal is to accelerate customers’ businesses by delivering intuitive, differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and real-world experience to build turnkey solutions that are easy to use and no-brainers to buy.

Amazon Connect is an innovative cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Leveraging AI and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis, we provide a truly frustration‑free, extensible, natural customer experience. We are looking for a passionate, talented and experienced Product Manager to join Amazon Connect’s Interactive AI team.

You will play a crucial role in developing generative‑AI infused agent, manager and end‑customer experience capabilities, designing high‑scale, resilient systems while maintaining a constant customer focus.

• Define creative, high-quality, and clear product roadmaps based on customer and stakeholder needs, team strategy, and vision.
• Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for the offered capabilities.
• Define target customer segments, engage and onboard initial customers, and advocate on their behalf to iteratively refine the product vision.
• Partner with Marketing and other AWS professional services teams to craft a go‑to‑market strategy that fuels growth of the customer base and product feature set.
• Manage prioritization and trade‑offs among the needs of various customer and stakeholder groups, as well as system performance and scalability.
• Create buy‑in for product vision and roadmap internally and across key partners.
• Proactively identify and resolve issues that may impair the team’s ability to meet strategic or technical goals.
• Drive executive communications and alignment on strategy and vision.

Our team values work‑life balance, offering a flexible schedule so you can maintain a healthy personal and professional life. Mentorship and career growth are integral to our culture, and we celebrate knowledge sharing among a broad mix of experience levels.

• 7+ years of experience as a Technical Product Manager.
• 5+ years of technical experience (software development, network development, IT, or related fields).
• 5+ years of leading AI product strategy.
• 5+ years of experience in the customer‑experience industry or B2B SaaS.
• 5+ years of experience with cloud technology.

• Sharp analytical abilities, proven design skills, and a track record of delivery.
• Strong communication skills for both technical and business audiences, with an emphasis on writing ideas effectively.
• Understanding of customer needs and ability to align them to a long‑term product vision.
• Proven ability to influence a large organization effectively.
• Strong track record of shaping business strategy for technical products or services for large enterprises or partners.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

Salary range: $ – $ USD annually. Your package includes sign‑on payments and RSUs, with final compensation determined by experience, qualifications, and location. Amazon offers comprehensive benefits, including health insurance (medical, dental, vision, prescription), life & AD&D insurance, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .