Amazon Connect Architect

At least 3 years of hands-on, enterprise Amazon Connect experience (design, configuration, contact flows, routing, CCP, admin/supervisor features).

At least 3 years of enterprise experience with AWS services in production, including Lambda, API Gateway, Dynamo

DB, S3, IAM, Cloud Watch, Kinesis, Event Bridge.

Hands on experience in Bedrock Agents, Bedrock Agent Core

At least 2 years of enterprise experience with Telephony/VoIP (SIP trunking, PSTN routing) and at least 2 years with contact center/WebRTC technologies.

Experience with REST APIs, JSON, webhooks, and secure authentication patterns.

Solid understanding of contact center KPIs and CX best practices (e.g., SLA, AHT, ASA, occupancy, service level) and how to design solutions that improve them

Experience with Infrastructure as Code (Cloud Formation, CDK, or Terraform) and CI/CD tooling.

• We are looking for a AWS Software Development Engineer (SDE) to build and support integration between AWS, Salesforce, and other enterprise applications. The role will focus primarily on AWS-based development, including designing serverless services and integration of APIs. You will work closely with stakeholders to implement secure connectivity, data exchange, and event-driven workflows. Exposure to Salesforce integration patterns, including authentication and authorization mechanisms, is a strong advantage.