Sr. Product Manager Technical, Connect Chat

Description

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is an easy-to-use cloud contact center service that helps businesses of all sizes deliver superior customer experiences at lower cost. Amazon Connect Chat is a conversational AI-powered solution that enables companies to deliver personalized, proactive, and seamless messaging experiences across web, mobile, SMS, and popular communication apps like Apple Messages and Whats App.

As the Senior Product Manager, Technical, on the Amazon Connect Chat team, you will define the long-term product vision and lead cross-functional efforts to build innovative Chat capabilities. These capabilities will deeply integrate with Connect's contact routing, agent workspace, end customer experiences, and AI services. Working at the intersection of emerging technology and real-world business challenges, you will partner closely with engineering, AI, and design teams to reimagine both customer self-service and contact center experiences.

This role offers the opportunity to shape the future of customer engagement while solving complex technical challenges at scale.