Systems Integrator

Overview

SYSTEMS INTEGRATOR
PROFESSIONAL SERVICES | TECHNICAL PROJECTS
SEATTLE | HYBRID

Our Systems Integrators are responsible for accurate and timely completion of all projects assigned to them. They interface with a myriad of environments and technologies across our customer base during the project lifecycle. They work closely with our Support Services and Business Services teams before, during and after implementation to ensure visibility on all project work. Their primary focus is to complete project technical work on time and drive customer satisfaction.

They attend project kick off meetings, internal and external, and after-action review meetings regularly. They are the face of Convergence Professional Services and are expected to practice empathy, patience, and compassion. Our Systems Integrators display confidence and comprehensive knowledge of the project work to be performed at client facing meetings.

• You will be responsible for the timely completion of all project work assigned to you, including both explicit and implicit tasks.
• Install and configure Windows Servers, peripherals, network devices and storage devices in accordance with internal standards and project requirements.
• Develop, document, and maintain installation and configuration procedures.
• Provide regular internal and external communications on project statuses and planned changes/outages for clients.
• Mentor other technical staff to promote professional growth and disseminate client infrastructure knowledge.
• Provide technical design recommendations to our vCIO team to help ensure proper project scope and IT best practices.
• Other relevant duties as assigned.

• Solid experience with Windows and Mac OS desktop operating systems.
• Experience deploying and building Windows servers (troubleshooting, supporting, and implementing) including Exchange Server  and Office 365.
• Knowledge of mail flow troubleshooting.
• Experience with VPN remote implementation, troubleshooting, and problem resolution.
• Experience with Active Directory and Group Policies.
• Experience with the Microsoft 365 stack, including Office 365, SharePoint, and Azure.
• Familiarity with backup and recovery software and methodologies.
• Knowledge of firewalls, networking/routing (switches, routers, etc.), and wireless configurations.
• Be an SME in one or more service catalog product lines of your choosing.
• Patience, empathy, confidence, and customer service skills. You will be working with a myriad of businesses, technologies, applications, vendors, and personalities.
• Strong IT background with a focus on network support, implementation, and remote as well as onsite support.
• Understanding of managed services and the value offered over a typical break-fix environment.
• Excellent communication (verbal and written) and documentation skills at all levels internally and externally, interpersonal, business management, time management, and developmental skills.
• Skilled at defusing high-stress situations and facilitating resolution to technical problems.
• Ability to multi-task in a fast-paced environment.
• Strong interpersonal abilities to build rapport with customers and teammates alike.
• Self-starter with a positive attitude and a strong sense of initiative and ownership over work.
• Exceptional problem-solving, planning, and follow-through skills.
• Ability to work effectively with minimal supervision and within a team or independently.

• High school diploma or equivalent.
• 2-5 years of relevant experience (e.g., Network Administrator, Systems Administrator, System Engineer, or Tier 2 roles).
• Excellent troubleshooting skills with IT components (PCs, laptops, servers, firewalls, switches, routers, hard drives, Windows OS).
• Strong knowledge configuring and troubleshooting Windows OS, Office 365 mail management, migrations, Office 365 SharePoint deployments, SAN iSCSI Storage, VMware vCenter/Hyper-V, Cisco, HP and Sonic Wall networking equipment.
• Previous experience onsite and remote/phone support in a fast-paced environment.
• Experience executing medium to large-scale IT projects (e.g., email migrations,…