SLP Specialist, INTL

Overview

INSLP (Security & Loss Prevention) is hiring an SLP Specialist to support growth of the “SLP MDR Concessions Abuse Program” and help preventing losses via identification of abusive entity. The program is aimed at identifying and eliminating Concessions Abuse while preserving customer trust. The primary objective of the SLP Specialist is to provide security services, investigation and asset protection in designated area of responsibility, assist in mitigating product loss, and maintain customer satisfaction in accordance with INSLP guidelines and policies.

The role is cross-functional and requires deep collaboration and influencing ability with stakeholders from business and corporate functions. The SLP Specialist s day-to-day activities involve planning, organizing, coordinating, implementing and executing process and procedures laid down by the organization and the SLP function. As a part of the SLP MDR Concessions Abuse program, the SLP Specialist is required to deep dive into the Concessions request raised by customer, and conduct end-to-end investigation across customer, DA/network and seller to identify the abusive entity.

SLP has outlined frameworks for investigation, and the SLP Specialist is bound to adhere to the investigation guidelines. Along with primarily supporting on Concessions investigations, the SLP Specialist will be required to provide on-ground intel useful in uncovering abuse MOs. In order to ensure network integrity, the SLP Specialist will be required to conduct risk assessment and process audit for the respective sites and work in accordance with the security policies and guidelines.

• Security Operation:
  Implementation and follow-up of Loss Prevention Plan in MDR Concessions
• Audits and Compliance:
  Conducting SLP audits and implementing SOPs
• Audits and Compliance:
  Surprise check and reports at LM (Last Mile) stations
• Audits and Compliance:
  Keeping the plans and SOPs updated
• Audits and Compliance:
  Periodical check of documentation
• Audits and Compliance:
  Adhering to SLAs defined for the SLP MDR Concessions Abuse Program

• Process review, gap analysis and implementation of necessary improvements
• Weekly, monthly and quarterly assessments
• Loss prevention reporting
• Working on feedbacks received from internal and external stakeholders
• Follow up and completion of CAPA
• Recommending loss prevention initiatives based on on-ground intel

• Work closely with the SLP and CS teams to analyze the loss trends in MDR Concessions
• Weekly loss trend analysis, identifying defects / abusive entities and working towards loss reduction
• Conduct investigations by working closely with CS and support functions in SLP and Ops
• Meeting the weekly investigation targets and submitting investigation reports
• Sharing RCAs and PTG initiatives on shrink and unmet goals

• 3+ years of security and loss prevention experience

• Experience in conducting training programs
• Proficiency in data analysis and reporting tools
• Regional language proficiency based on location
• Knowledge of digital payment systems and associated risks
• Track record of successful investigation closures
• Understanding of legal frameworks related to financial fraud

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