Consumption Account Manager, Data 360 & Agentforce

* Work across multiple selling teams and internal stakeholders, creating clarity from chaos.
* Facilitate activation, adoption and expansion of customer use cases for Agentforce & Data 360. We measure that in terms of healthy consumption.
* Leverage account teams, services, customer success, education, and support resources to build and manage tasks beyond your scope of activities or expertise.
* Create, own, and execute a point-of-view on how key use cases can be accelerated into production.
* Navigate Data 360 & Agentforce Product and Engineering teams for new product innovations, pilot programs, and upgrade needs.
* Provide internal and external updates on KPIs related to usage and customer health, covering important risks, product adoption, and use case progression.
* Develop mutual success plans with customers.
* Help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Data 360 workloads.

* Experience:

7+ years in customer-facing solutioning for Data, Analytics, AI, and CRM.
* Technical Expertise:
Full-stack technical qualifications (CRM, Data Architecture, AI/ML) and experience managing technical relationships with C-Level executives.
* Communication

Skills:

Ability to drive effective conversations at the C-level, facilitate difficult discussions, and handle objections adeptly.
* Trusted Advisor:
Proven success as a trusted advisor, understanding customer motivations and needs to drive business value, and experience integrating complex data architectures.
* Customer Success:
Experience driving customer success in large, complex selling organizations.
* Industry Knowledge:
Deep understanding of industry-specific use cases, data architectures, and integration patterns.
* Influence and Leadership:
Persuasive verbal, written, presentation, and interpersonal communication skills that influence change in large organizations.
* Technological Awareness:
Staying up-to-date with emerging marketing, data-related, and AI technologies.
* Proactive Attitude: A self-starting attitude with the ability to handle tasks independently while collaborating remotely with customers and colleagues.
* Data Ethics and Privacy:
Commitment to data ethics and privacy, ensuring customer solutions adhere to relevant regulations and best practices in data security and privacy.
* Product Development:
Hands-on experience building 0-1 products at startups or large companies.
* Facilitation

Skills:

Excellent workshopping and whiteboarding skills.
* Develop an understanding and knowledge of customer’s Salesforce Data 360 & Agentforce  implementation and evangelize the capabilities of Data 360 & Agentforce.
* Engage with strategic customers to understand their goals, assess their capabilities, and provide recommendations to help them accelerate consumption to achieve their business and technology objectives.
* Have a passion for operational excellence that drives scalable consumption, ACV growth, and customer success.
* Skilled at guiding impactful discovery conversations to unveil nuanced client needs and identify creative solutions through customization.
* Guide a customer on org strategy, governance, and change management standard processes based on customer needs.
* Demonstrate hands-on Data 360 & Agentforce product knowledge by applying platform features and functions to customer business priorities and roadmap.
* Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.
* Produce and implement a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.
* Deliver value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth.
* Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator.
* Working with the account team and Salesforce Execs, effectively network within…