Head of AI

At Amperity, we’re an AI-first company helping the world’s leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI‑powered Customer Data Cloud, built on multi‑patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK’S Sporting Goods, to turn customer data into a competitive advantage.

We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision‑making. It’s not just a capability; it’s part of our DNA.

Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world’s most innovative companies.

With offices in Seattle, New York City, London, and Melbourne, you’ll join a fast‑growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let’s talk.

At Amperity, we’re accelerating our AI strategy to redefine what’s possible in customer intelligence, activation, and enterprise‑scale personalization. This role will own and articulate the AI product vision that differentiates our platform spanning predictive modeling, LLMs, intelligent automation, and advanced personalization and guide how these capabilities transform core customer workflows across industries. As the senior leader for Amperity’s AI portfolio, you will set the company’s AI principles and operating mechanisms, partner deeply with Engineering, GTM, and our customers, and represent Amperity’s AI strategy both internally and in the broader market.

This role reports to the Chief Product Officer and will play a critical role in shaping the future of Amperity’s AI driven platform.

• Define the multi‑year AI product strategy that differentiates Amperity’s platform, drawing from customer insight, market trends, and emerging AI research
• Establish and champion Amperity’s AI principles, responsible AI criteria, and product philosophy across the company
• Drive long‑range planning, portfolio prioritization, and investment decisions across all AI and ML product surfaces
• Mentor and develop a team of high‑performing product managers fostering a culture of technical rigor and curiosity.
• Own the product lifecycle for AI‑powered capabilities, from ideation through delivery, scale, and continuous improvement.
• Lead the integration of LLMs, predictive models, personalization engines, and intelligent automation into core workflows across data onboarding, identity resolution, segmentation, analytics, and activation.
• Translate complex ML capabilities into accessible, intuitive user experiences that drive adoption across technical and non‑technical users.
• Ensure all AI features balance performance, explainability, safety, and reliability.
• Contribute to Amperity’s external thought leadership through publications, talks, and collaboration with academic or industry research partners.
• Partner closely with Engineering and GTM to deliver world‑class AI products at scale.
• Influence executive stakeholders—Engineering, Product, Sales, CX—on AI tradeoffs, opportunities, and required investments.
• Build alignment with customers, prospects, and partners, representing Amperity’s vision for AI in the market.
• Lead and grow a team of Product Managers, Product Designers, and Applied AI/ML contributors.
• Develop future leaders by setting clear expectations, coaching through autonomy, and fostering a culture of curiosity, rigor, transparency, and collaboration.
• Shape operating mechanisms that ensure your organization delivers efficiently and consistently.
• Represent Amperity’s AI strategy externally through talks, publications, strategic customer conversations, and analyst engagements.
• Identify and nurture relationships with research, enterprise, and ecosystem partners to expand Amperity's…