Head of Product Management and Design Seattle

Head of Product Management and Design Job at Lululemon Athletica in Seattle Lululemon Athletica
• Seattle, WA, United States

Director - Product Management, Agentic AI

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

We are seeking an experienced Global Product Management Director with expertise in Salesforce and emerging Agentic AI technologies to lead strategic product initiatives for our Platform-as-a-Service (PaaS) offerings on our Guest Support Team. This executive-level role requires a visionary leader who can bridge technical complexity with business strategy while driving innovation across international markets.

The successful candidate will oversee the entire product lifecycle, from strategy development through launch and optimization, while managing cross-functional teams across multiple geographies. This position reports directly to the VP of Guest Support and requires someone who can translate complex platform requirements into clear product strategies that deliver measurable business value.

Define and execute global product strategy for PaaS platforms that aligns with company objectives, market dynamics, and emerging technology trends

Develop compelling product vision for Agentic AI capabilities that transforms Guest workflows and creates competitive differentiation

Lead quarterly planning sessions and assign objectives to product teams across regions

Make strategic build-vs-buy decisions for platform capabilities and third-party integrations for Agentic AI

Oversee development and enhancement of Salesforce-based platform products including Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud

Design and manage API product lifecycle, defining standards, versioning strategies, and developer experience guidelines

Ensure platform scalability, reliability, and security meet enterprise-grade requirements

Partner with engineering leadership on platform architecture decisions for distributed systems, data management, and integration frameworks

Drive platform adoption metrics including API usage patterns, developer engagement, and internal customer satisfaction

Agentic AI Product Development

Champion development of autonomous AI agent systems capable of planning, reasoning, and coordinated action across business processes

Partner with technology to establish evaluation frameworks and production monitoring systems for non-deterministic AI behaviors

Implement responsible AI practices addressing ethics, bias detection, transparency, and governance

Define success metrics for AI-driven features that balance automation efficiency with human oversight requirements

Lead and mentor a team of 8-10 product managers and 2 group product managers

Foster collaboration across engineering, UX Design & Research, eCommerce, data science, CRM, Omni, Retail and Global Fulfillment

Manage complex stakeholder relationships with C-suite executives, SSC, and third-party partners

Conduct executive presentations to senior leadership on product performance and strategic direction

Champion guest-centric culture by incorporating user feedback into product planning and development processes

Monitor competitive landscape, conduct market analysis, and stay current on industry trends in PaaS, CRM, and Agentic AI

Track key performance indicators including revenue growth, cost per contact, lifetime value, retention metrics, and NPS

Identify and evaluate new market opportunities for Agentic AI expansion

Bachelor's degree required in Computer Science, Engineering, Business, Product Management, or related technical field

MBA or Master's degree strongly preferred in Business Administration, Technology Management, or equivalent advanced degree

Dual degree programs (MBA / MS Engineering or MBA / MS Computer Science) are a significant advantage for…