Help Desk Technician

Washington Capital offers a great opportunity for a qualified candidate eager to join a well-established Seattle firm which prioritizes teamwork and fostering employees' professional growth within the company.

We are seeking a skilled and customer-focused Help Desk Technician to provide technical support across the organization. This role is critical in ensuring smooth operation of our Dell hardware environment, Windows-based systems, and Microsoft 365 productivity tools.

• Provide first-level support for Dell laptops, desktops, and peripherals.
• Troubleshoot and resolve issues related to Windows OS (installation, updates, performance, security).
• Support users with Microsoft 365 applications including Outlook, Teams, Word, Excel, PowerPoint, and One Drive.
• Manage user accounts, permissions, and access through Microsoft 365 Admin Center and Active Directory.
• Respond to help desk tickets, emails, and calls in a timely and professional manner.
• Document issues, resolutions, and procedures in the internal knowledge base.
• Assist with onboarding/offboarding processes including device setup and software provisioning.
• Collaborate with IT and security teams to ensure compliance with company policies and data protection standards.

• Strong knowledge of Windows OS and Dell hardware.
• Familiarity with Microsoft 365 administration and troubleshooting.
• Excellent communication and problem-solving skills.
• Ability to work independently and prioritize tasks effectively.

• Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or equivalent.
• Experience with remote support tools and ticketing systems.

This job description is not intended to be all-inclusive and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives.