Senior Associate, Monitoring

About the Team

Our Ads & Promotions Operations team operates at the intersection of e-commerce, marketing, and advertising. We ensure our promotional and advertising campaigns deliver high-quality experiences for consumers and merchants while driving performance for advertisers. In this role, you’ll work cross-functionally with Product, Engineering, Sales, Marketing, and Operations teams to monitor, optimize, and troubleshoot campaigns across surfaces and platforms.

This role’s working hours can be either Thurs-Mon or Wed-Sun. As a Monitoring Associate, you will play a key role in ensuring the smooth execution, tracking, and performance optimization of SMB and Enterprise promotional and advertising campaigns. You’ll manage daily monitoring workflows, investigate performance anomalies, support campaign setup, and deliver insights that improve campaign health and efficiency across in-app banners, promotions, CRM channels, and other advertising surfaces.

• Monitor SMB and Enterprise campaigns daily to identify performance anomalies and troubleshoot issues across ad and promotion platforms.
• Analyze campaign metrics using SQL and internal dashboards to identify trends, diagnose root causes, and recommend performance improvements.
• Create post-mortem documentation with both internal-facing and external-facing metrics to report and action on. Define post-mortem actions to take and manage outcomes.
• Partner cross-functionally to optimize targeting strategies and other levers that improve campaign outcomes.
• Collaborate with Product and Engineering on tooling enhancements, alerting systems, and product improvements informed by operational insights.
• Become a subject-matter expert in internal systems, tools, and product capabilities across multiple products, surfaces, and markets.
• Help develop and refine processes that drive operational efficiency and scalability across the campaign lifecycle.

• Operate- You’re not afraid to dig into the technical and operational details, troubleshoot issues, and become an expert in new tools and workflows.
• Build- You enjoy building processes that improve accuracy, efficiency, and scalability for campaign operations.
• Partner- You thrive in cross-functional environments and can collaborate effectively with Product, Engineering, Sales, and Marketing teams.
• Manage- You can balance multiple work streams simultaneously, maintain strong organization, and deliver clear and actionable insights.

• You must be available to work regular days from Thursday-Monday or Wednesday-Sunday.
• You have 3+ years of experience in ad operations, digital advertising, process/project/program management, or operations; high growth startup experience preferred.
• You have excellent written communication skills, especially in producing clear and actionable reporting, post-mortems, and performance insights.
• You are extremely organized and detail-oriented, with the ability to manage multiple projects in a fast-paced environment.
• You have a strong ability to work autonomously to troubleshoot issues, communicate to cross-functional stakeholders, elevate as needed, and drive campaign issues to full resolution.
• You’re a self-starter who thrives in changing environments and is eager to expand your skill set.
• You have strong analytical skills and familiarity with SQL for querying and analyzing campaign data.
• You have strong Excel or Google Sheets skills and are comfortable learning new technical tools and teaching them to others.

• Experience partnering with Product and Engineering to drive product improvements.
• Experience building monitoring or alerting systems for operational workflows.
• You have experience driving product improvements with product, engineering, and other cross-functional teams.

• We are leaders - Leadership is not limited to our management team. It’s something everyone at Door Dash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do…