Principal architect - ServiceNow

Job Summary and Mission

As a principal architect within Starbucks Technology, you lead the global architecture development for Service Now. This role supports our multiple Contact Centers and IT Service Management for Service Now and AWS Connect. Service Now is a growing platform that is expanding in capabilities and geographies. This principal architect will lead this capability area and will be accountable for the conversion of business need into architectures and designs.

This role will lead the development of best practices, process improvement, and champion architecture principles for global IT within the Service Now platform. This role with partner closely with the principal product manager to lead and drive the business needs and user experiences across our partners, customers, and agents to deliver best in class services, while building out a global enterprise platform.

Summary of Key Responsibilities

Future State Planning and Road-mapping

• Develops multi domain and enterprise-based capability views, strategies, architectures and roadmaps for business and technology capabilities
  Advise functional and technology leaders within domains in defining priorities, key initiatives, and organizational alignment to support making informed business decisions
• Evaluate industry and technology trends, determine applicability to Starbucks and translate into Starbucks specific strategies, plans, models, principles, architectures and design

Concept and Business Case Development

• Partners with business capability and technology service owners across domains and the enterprise to develop a concept from ideation through business case
• Assesses the value and impact of concepts and emerging technologies by leading opportunity assessments and proofs-of-concept thru partnership with stakeholders across multiple domains and enterprise programs
• Assist in development of proposals for enterprise strategy development based on environmental analysis, opportunity identification, value cases, and risk

Solution Design and Facilitation

• Partner with leadership to assess business case for readiness for design across multiple domains and the enterprise
• Facilitate architectural design and on-going change request approvals for programs across multiple domains
• Manage program and architectural interdependencies between programs across multiple domains and the enterprise
• Facilitating the understanding and adoption of the solution architectures with the capability and service teams
• Maintain architecture artifacts across the business, information, technology, and security architectural domains

Policy Definition and Governance

• Evaluate technology and business changes across multiple domains and enterprise programs for policy impacts
• Govern enterprise solution architectures against defined principles, policies, and reference architectures
• Prepares, champions and educates client groups and team on changes in policies and practices across multiple domains and enterprise programs

Managing Teams

• Develops partners indirectly thru coaching and mentoring
• Assist in development of strategic and operational plans for the work group architect principal Starbucks Confidential
• Supports EA managers in promoting a successful attitude, confidence in leadership, and teamwork

Domain Proficiency

• Demonstrate functional and business knowledge for multiple domain and enterprise context in support of Service Now
• Act as a subject matter expert and provide consulting, guidance, and recommendations on Service Now and AWC Connect
• Continuous development of domain knowledge in both the industry and the Starbucks enterprise

Leadership

• Demonstrates accountability, makes timely and appropriate decisions on programs and multiple domains
• Takes calculated risks and challenges the status quo on programs and across multiple domains
• Develops partnerships and influences others both directly and indirectly
• Motivate and collaborate to create a team environment and enable team-based fulfillment of objectives
• Provides coaching, direction and leadership support to team members in order to achieve partners, business and customer results

Basic Qualifications

• Overall IT experience 10+ years
• Strategic planning -…