AVP, Dental Analytics – Health & Wellness

AVP, Dental Analytics – Health & Wellness at Synchrony

Role Summary/

Purpose:

The AVP, Dental Analytics – Health & Wellness role will provide analytical support to drive profitable growth and expansion in the Dental industry. This role will provide insights and recommendations, support business KPI design and measurement, develop analytic solutions to increase providers’ engagement and usage, and create and maintain advanced analytical tools to measure investment returns focusing on the Independent Dental segment along with others.

The role will own several other Dental and H&W Platform initiatives.

• Support Dental and the H&W Platform analytics team in areas like dental client reporting and analysis and dental strategic initiatives analysis, especially in the fragmented part of the dental industry.
• Partner with the Dental teams in Client Development and Marketing to optimize program growth by providing insights on provider engagement and sales performance, and by developing ideas to increase provider enrollment and inbound data sharing with use cases.
• Support for integration of ISV and Batch Quick screen adoption, including execution of contractual deliverables and providing actionable insights into effectiveness and impact of these initiatives. Develop methodologies and execute analyses that evaluate the incremental net benefit of the partnership.
• Act as a business consultant by understanding business needs and translating them into useful data architecture, analytical insights, and recommendations.
• Present complex analytical information to all levels of audiences in a clear and concise manner through effective storytelling.
• Lead and drive business KPI design and measurement, improve accuracy, and recommend investment optimization opportunities.
• Drive efficiency and optimize standard processes.
• Perform other duties and/or special projects as assigned.

• Bachelor’s degree OR 7+ years of progressive experience in marketing and/or business analytics in the financial services, credit card and/or payments industry.
• Ability and flexibility to travel for business as required.
• Minimum of 3+ years progressive work experience, including:
• 3+ years analyzing data to identify issues, trends, or exceptions to drive improvement of results and recommend strategy changes.
• 3+ years of experience with SAS or SQL (or similar) and Tableau or other reporting dashboards.
• 3+ years of experience working on tasks or projects with cross-functional partners such as Marketing and Sales.
• 3+ years of experience with quantitative skills and ability to interpret data.
• Ability and flexibility to travel for business as required.

• MBA or advanced degree preferred in statistics, decision science or predictive analytics.
• Experience synthesizing insights from structured analyses to inform business decisions and communicating with stakeholders effectively.
• Good understanding of multi-product, cross-channel attribution analyses and presenting findings and insights.
• Experience with CRM tools such as Salesforce.
• Knowledge of the dental industry.
• Identifying issues, trends, or exceptions to drive improvement of results and solutions.
• Strong knowledge of and proficiency in analytics tools like SAS, R, Python, and Tableau, including web analytics (Adobe Analytics/Google Analytics).
• Strong project management, communications, multi-tasking, ability to work independently under aggressive timelines, and relationship management.
• Ability to synthesize and analyze diverse information, develop and recommend strategies, and articulate clearly to business partners and senior leadership teams.
• Wide-ranging understanding of financial services industry P&L drivers and key sensitivities, with business performance reporting experience.

Grade/Level: 10

The salary range for this position is - USD annually and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle.