M365 Administrator; ITP-C, BU

M365 Administrator (ITP-C, BU)

The Business Solutions Division of Seattle Information Technology (IT) is seeking candidates for an M365 Administrator (ITP-C, BU) to join the Workplace Productivity team specializing in the Microsoft 365 suite.

City of Seattle believes in the diversity of our people, ideas, and experiences and is committed to building an inclusive culture that is representative of the community we serve. Seattle Information Technology plays a crucial role in enabling smart, equitable, and responsive services for City employees, Seattle residents, and local businesses. We work to unleash our people and community through technology solutions, infrastructure, and well‑executed projects that are secure and resilient.

We invest in open access to City information, privacy and responsible technology use, digital access, collaboration, customer service, and strategic planning. We are a leader in local government progress towards responsible AI adoption. These are Seattle’s values in action.

Seattle IT's mission:
We put powerful information and tools in the hands of people to unleash brilliance in service to our community. You can see Seattle IT’s direction here: .

This position works under the Workplace Productivity Manager in Seattle IT in collaboration with fellow Digital Workplace team members, to contribute in building Seattle IT into an outstanding digital service delivery team.

Primary responsibilities will be administration and management of the existing Microsoft 365 suite. This role requires advanced IT knowledge, including in‑depth understanding of Microsoft 365 suite (Teams, Exchange Online/Bookings, SharePoint Online, Forms, Planner/Project, Information Protection, Data Loss Prevention, Entra ), Microsoft Active Directory Services, Microsoft Windows and Mac operating systems, Microsoft Windows Server operating systems, IT security principals, TCP/IP networking principals, DNS principals, Microsoft Power Shell, Microsoft Graph, and scripting skills.

Our goal is to support critical applications handled by the team through architecture design, education and training, operational support, planning and implementation, delivery excellence, high level of customer service, and align with City of Seattle ITSM standards.

Other responsibilities includes collaboration with other teams and technologies such as data governance (Purview IP and DLP), Microsoft 365 identity protection technologies (MFA, RBAC, Conditional Access, etc.), reporting & alerting, identify/write/update system, process, and customer documentation, participate in tiered support to meet service level expectations, participate in building and continually refining the roadmap for these technologies.

Communicate effectively and build strong relationships with Citywide customers on technical and business tasks through technical knowledge, experience, standard methodologies/processes, and recommendations for decision making. Partner with various entities throughout the City on Citywide challenges (Governance, IT Projects, Cloud Adoption, Digital Adoption of M365, etc.). Consult with the City’s various groups on the capabilities and usage of Workplace Productivity & Automation applications.

NOTE:

Equivalent combinations of education, experience, and/or training may be considered for the required qualifications.

• Ability to pass and maintain NERC/CJIS certifications which includes an FBI background check.
• 5+ years supporting clients in a large enterprise environment.
  • This position serves as the level 2 support for the M365 team and will escalatte/involve level 3 support as necessary.
• 3+ years direct technical understanding & experience with core Microsoft 365 suite of applications, Exchange Online/Bookings, Teams, Planner/Project, M365 Licensing, Purview, cloud services, and Entra /group administration.
• 3+ years hands‑on experience with mail reputation & management principles (DMARC/DKIM/SPF).
• 3+ years hands‑on experience with mail hygiene and filtering.
• 3+ years scripting experience with Power Shell and/or Microsoft Graph API.
• 3+ years planning and implementing solutions.
• Excellent…