Senior Technical Account Manager, Named Okta Strategic Accounts

Senior Technical Account Manager, Named Okta Strategic Accounts

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box – we’re looking for lifelong learners and people who can make us better with their unique experiences.

The Tam team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long‑term vision.

As an Okta Dedicated Senior TAM, you focus exclusively on Workforce Identity for a named strategic account of one of Okta’s top Fortune 500 customers. You build close relationships with both business and technical stakeholders from early in the customer lifecycle, learn their goals and challenges, and ensure Okta delivers on a long‑term strategic plan to realize the value of their Okta platform investment.

• Identity & Access Management (IAM):
  Single Sign‑On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
• Identity Governance & Administration (IGA):
  Lifecycle Management and Identity Governance.
• Privileged Access Management (PAM):
  Privileged Access.
• Identity Threat Detection & Response (ITDR):
  Identity Security Posture Management and Identity Threat Protection.

• Build deep, long‑lasting relationships with customers as their go‑to technical advisor.
• Earn Okta trusted advisor status with customer identity owners and technical leadership.
• Apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
• Help expand customers’ adoption of the Okta footprint through additional use cases and increasing security posture.
• Use knowledge of Okta’s product differentiators to secure the Okta footprint against competitive displacement.

• Demonstrate advanced problem‑solving skills, dissecting complex, multi‑faciated problems and orchestrating effective solutions.
• Proactively identify risks and create mitigation plans, establishing ownership and driving resolutions.
• Handle most customer technical escalations independently or collaboratively with the Customer Success Manager.
• Manage competing priorities with little impact on delivery, ensuring follow‑through on all activity.
• Represent and advocate for the customer with cross‑functional teams while supporting policies that are in the best interests of the company.
• Facilitate difficult discussions with senior stakeholders.

• Serve as a thought leader, providing best practices, workshops, and training.
• Generate vertical/use‑case insights and thought leadership to enhance customers’ security posture.
• Generate higher value for customers and deeper TAM engagement through repeatable assets and strategies.
• Mentor peers and colleagues, upskilling capability with a focus on technical development.
• Contribute to adoption and retention strategies, sharing knowledge of customer patterns, and leading execution.
• Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge.

• 8+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree).
• 3+ years experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect.
• 3+ years in identity…