Service Management Lead

Service 股管理 Lead

Location: Seattle, WA

Work Environment:
Primarily onsite at the customer headquarters; limited hybrid or telework may be permitted based on mission needs.

The Service Management Lead serves as the primary point of contact with Government stakeholders at the task order level and is responsible for overseeing the execution and continual improvement of IT service management processes. This role ensures IT support services are delivered in alignment with ITIL best practices and ISO 20000 standards while supporting mission‑critical operations across a large, multi‑site environment.

muuta??

The Service Management Lead collaborیمت closely with engineering, operations, service desk teams, and external service providers to enable consistent, high‑quality service delivery across geographically distributed locations.

• Serve as the primary liaison to Government stakeholders for IT service management activities
• Oversee the execution and performance of IT support service processes, ensuring alignment with ITIL best practices
• Lead continual service improvement initiatives and manage the full lifecycle of IT services
• Provide oversight and guidance for the development and implementation of:
  • Service processes
  • Procedures
  • Work instructions
  • Supporting tools and platforms
• Align IT service management practices with ISO 20000 (IT Service Management) standards
• Oversee knowledge management, training, and education programs to ensure operational readiness
• Assign and oversee designated technical representatives for service processes as required
• Collaborate with service managers, functional leaders, and external service providers to ensure seamless service execution
• Ensure IT service delivery aligns with Federal IT security requirements and compliance standards
• Interface regularly with senior customer leadership, providing reporting, briefings, and issue resolution

• At least 10 years of experience managing IT Support Service Programs of comparable scope and complexity
• Demonstrated experience:
  • Managing large teams of IT professionals across distributed locations
  • Supporting operations across multiple facilities or geographic regions
  • Interfacing with senior customer and executive leadership
  • Operating within federal IT and security compliance environments

• Bachelor's degree in Business Administration, Business Management, Information Systems, Information Technology, Engineering or a related field

• Program Management Certification from a recognized industry authority (e.g., PMI)
• Active ITIL v3 and/or ITIL 4 Foundation certification

• Ability to obtain a Tier 4 Public Trust (High Risk/Sensitive)

Lin Tech Global is an award‑winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Lin Tech has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc.

500's List of "Fastest Growing Private Companies". The Lin Tech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination Camping? ...

Our robust benefits package includes Open Paid Time Off, Paid Holidays, Company‑paid Life/AD&D, Company‑paid Short Term and Long‑Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

Lin Tech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment}], This: // etc.