Business Systems Analyst

Extra Hop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats with unmatched network visibility, context, and control.

Today’s attackers bypass traditional security defenses through identity-based entry, move invisibly across cloud, on-premise, and data center networks using encryption and trusted applications, and exploit and exit whenever they want. But all of that movement is visible on the network... if you can see it.

By combining the power of NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics in a single, integrated platform, Extra Hop can decrypt and unlock complete packet-level data at wire speed, analyze and correlate it across all your networks, applications, devices, and users with cloud-scale machine learning, and provide a single interface to the SOC to detect, investigate, and remediate modern cyber risks in real time.

As a Business Systems Analyst, you will support Extra Hop’s IT Applications team in maintaining and improving a broad portfolio of business applications—including Salesforce and GTM tools. You’ll work closely with cross‑functional teams to gather requirements, troubleshoot issues, and assist with system configurations. This is an entry‑level role designed to build expertise in business applications and system administration while contributing to the success of the organization.

• Assist in gathering and documenting business and technical requirements under the guidance of senior team members.
• Support the configuration, maintenance, and day‑to‑day operations of SaaS and GTM applications.
• Help triage, research, and resolve tickets related to supported applications, escalating as needed.
• Perform basic Salesforce administration tasks, including data entry, user support, and report/dashboard maintenance.
• Participate in application testing, data validation, and system upgrades.
• Assist in maintaining application documentation and process guides.
• Stay current on new application features and releases, and share learnings with the team.
• Contribute as a member of an agile scrum team, participating in planning, testing, and project activities.

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or equivalent experience.
• 0–2 years of experience in a business systems, IT, or analyst role (internships or coursework accepted).
• Basic understanding of business applications (Salesforce, marketing automation, or other SaaS tools preferred).
• Strong analytical skills with attention to detail and accuracy.
• Familiarity with Excel or other data management tools.
• Eagerness to learn, problem‑solve, and develop technical and functional expertise.
• Strong communication and collaboration skills.

• Exposure to Salesforce or other CRM/ERP platforms.
• Familiarity with marketing automation tools (e.g., Eloqua, Pardot) a plus.
• Experience working in an agile or team‑based environment.
• Salesforce Administrator certification (or interest in pursuing one).

The salary range for this role is $75, - $90, + bonus + benefits.