Service Management Lead

Base Pay Range

$/yr - $/yr

This range is provided by Inte Pros Federal. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The Opportunity:

Inte Pros Federal is seeking a Service Management Lead (SML) to support work we are bidding with the Environmental Protection Agency (EPA) in Seattle, WA
. This key personnel role will serve as the primary liaison to the Government, ensuring effective delivery of IT support services across the task order. The SML will oversee ITIL‑aligned service management processes, drive continual service improvement, and coordinate with technical leaders, contractors, and EPA stakeholders to ensure seamless service execution.

Clearance:

• Required:
  
  Public Trust

Locations:

• Onsite:
  Seattle, WA

Education Requirements:

• Bachelor's degree in business administration, business management, information systems, information technology, engineering, or equivalent experience

Required Skills:

Specific responsibilities include, but are not limited to:

• Minimum 10 years of experience managing IT Support Service Programs of similar scope and complexity
• Demonstrated experience managing teams of IT professionals supporting a large AO
• Demonstrated experience working closely with IT managers, Business Process Partners, and end users to establish processes and service level objectives
• Demonstrated experience interfacing with customer senior leadership
• Demonstrated familiarity with Federal IT security requirements
• Knowledgeable about best practices and maintains current knowledge of evolving standards

Required Skills/

Certifications:

• ITIL v3 and/or ITIL 4 Foundation
• Program management certification from PMI or equivalent (PMP, CAPM, or similar)

Desired

Skills:

• Certified TBM Executive (CTBME) optional but preferred

Who We Are:

Inte Pros Federal is a Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Washington, DC, providing IT solutions, systems, and software services to multiple federal government agencies. We specialize in IT solutions, application development, program management, systems integration, and cybersecurity services. We believe our core values are the key to success by empowering people to do the right thing for our colleagues, customers, and community.

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Equality Employer/Veterans/Disabled

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Not Applicable

Full-time

Management

IT Services and IT Consulting