Support Engineer - Support Engineer III

Support Engineer III

This position is responsible for the installation, maintenance, and troubleshooting of desktop computers, peripherals, software, and related systems. Responsibilities include the timely resolution of issues affecting hardware, software, and user permissions, as well as routine hardware maintenance. Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and workstation (desktop/laptop) hardware. Experience supporting Windows XP/7 and Server operating systems in a managed desktop environment.

Experience supporting Macintosh OS X (10.4 & upwards) desirable. Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level. Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking. Self-motivated with the ability to work independently with minimal supervision. Ability to maintain customer focus, stay motivated, and be proactive. Insist on the highest standards from self and others.

Good verbal and written communication skills. Good attention to detail and organizational skills. Must be able to safely lift up to 50 lbs. Microsoft MCSA/MCSE desirable. Additional vendor administrator level certifications preferred, especially Apple ACMT/ACSP and Cisco CCNA. BS Degree in computer science or combination of education and relevant experience. 7+ years relevant work experience.

EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts.