Service Delivery Coordinator

FORTÉ is an employee‑owned company with over 50 years of experience, dedicated to reimagining how modern workplaces function.

The Service Delivery Coordinator plays a pivotal role by serving as the primary point of contact for customer-reported service issues. This role supports FORTÉ customers as a member of the Pro Support Services team, handling Incident Management, Service Requests, Ticket Ownership, Reporting, Events, and Problem Management to support service contracts and achieve business revenue and profit objectives.

$25.00/yr - $30.00/yr

The Service Delivery Coordinator will manage incident and service request workflow, maintain ticket ownership, produce reports, coordinate events, and contribute to problem management to support service contracts and business objectives.

• Ability to understand ITSM/ITIL definitions, operations, and methodologies.
• Previous exposure to Audiovisual, Microsoft Teams Rooms, Unified Communications, and Digital Signage.
• CTS certification is preferred.

At FORTÉ, your work has a visible impact. As a 100% employee‑owned organization, we value your strengths, support your growth, and share a mission to move people and organizations forward.

• Healthcare, vision & dental coverage to keep you and your family well.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars.
• Employer‑paid life and disability insurance for added peace of mind.
• 401(k) with company match to invest in your future.
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success.
• Tuition reimbursement and ongoing learning opportunities to support your growth.
• Employer‑paid employee assistance program to care for your physical, mental, and financial health.
• Paid time off that helps you truly disconnect.

FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.

To receive consideration, apply through the FORTÉ career site at

Associate

Full-time

Information Technology, Analyst, and Customer Service

IT Services and IT Consulting, Telecommunications, and Broadcast Media Production and Distribution