Manager, Global Compliance & Certification; Product

Manager, Global Compliance & Certification (Product)

Join to apply for the Manager, Global Compliance & Certification (Product) role at Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

The Global Compliance and Certification (GCC) team is responsible for enterprise-wide compliance processes, ensuring Salesforce leadership has the information needed to make strategic risk-based decisions. You will be part of the GCC org, a division within the Product Security Organization, and you will partner with engineering to translate complex mandates into actionable controls, ensuring timely remediation, continuous risk mitigation, and adherence to Salesforce’s security frameworks.

• Serve as cloud compliance subject matter expert, supporting internal and external audits by ensuring effective control implementation while driving efficiency through deep process knowledge.
• Act as the primary liaison between external audit requests and engineering and lead walkthroughs with external assessors as needed.
• Lead audit execution and supporting evidence focused on Salesforce environments, ensuring alignment with ISO 27001, SOC 1/2, and other regulatory frameworks.
• Partner with cross‑functional teams to execute audit recommendations and strengthen compliance preparedness.
• Partner with engineering teams to translate complex compliance frameworks and regulatory mandates into clear, actionable engineering deliverables, ensuring alignment across teams.
• Collaborate with cross‑functional partners to operationalize audit recommendations and enhance compliance posture.
• Identify opportunities to streamline and automate evidence collection, driving operational efficiency and continuous improvement.
• Document detailed playbooks on processes and domains that can be leveraged for assessments.
• Proactively manage compliance risk by driving timely remediation with engineering partners and delivering clear leadership reporting on remediation progress and residual risk.
• Deliver consistent reports to leadership on audit outcomes, emerging trends, and potential compliance risks.

• 6+ years of experience in IT audit or internal controls, managing global compliance assessments in a complex environment with a strong focus on cloud/SaaS platforms.
• Prior experience in a compliance and regulatory environment related to security and privacy, including security compliance standards across industries and geographies such as ISO 27001, SOC, HIPAA, PCI, HITRUST, SOX and FedRAMP.
• Strong program and stakeholder management experience, including cross‑functional leadership in a highly collaborative environment.
• Experience with compliance tooling, control testing automation, or audit workflow platforms and processes.
• Technical knowledge and understanding of different hyperscaler environments such as AWS.

• Strong analytical and problem‑solving skills with the ability to assess risks and recommend solutions.
• Detail oriented with strong organizational and documentation skills.
• Ability to solve unique, complex, and often ambiguous problems with broad impact on the business.
• Conceptual and innovative thinking to develop and implement solutions.
• Ability to work independently and collaboratively in a fast‑paced regulatory environment.
• Identify risk in processes and environments, and strategies to mitigate the risk.

• Certifications (CRISC, CISSP, CCIE, CISM, CISA, CCSK) are a plus.

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Applicants are evaluated on the…