Sr. Risk Manager – Global Outsourcing, Customer Service

Sr. Risk Manager – Global Outsourcing, Amazon Customer Service

Amazon is seeking a dynamic and experienced senior leader to spearhead our third‑party governance, risk, and compliance management initiatives. This pivotal role will shape and execute strategies that protect customer trust while enabling operations across our global network of outsourced contact centers.

• Manage complex risk programs across multiple internal and external organizations.
• Provide oversight to the security operations program for first‑ and third‑party infrastructure, owning Shepherd and inspection goals for GO (Vendor Info Sec assessments, CS Compliance audits).
• Inform the design, negotiate and implement comprehensive security policies for third‑party vendors.
• Drive continuous improvement of Amazon's and vendors' security posture through bottom‑up and top‑down programs.
• Drive technical requirements, design, and delivery planning for security initiatives; this includes audit and assessment programs as well as Amazon owned systems and tools.
• Lead resolution of finding disputes, events and escalations related to security and compliance; guide technical deep dives when needed.
• Implement data‑driven risk management strategies across the global network and own key success metrics.
• Create and own scalable solutions for policy management, including exceptions, and posture tracking.
• Drive simplification and automation initiatives to streamline workflows, eliminate redundancies, and scale risk management capabilities across the global network.

• Bachelor's degree or equivalent.
• Experience in compliance, audit or risk management.
• Advanced knowledge of Microsoft Office products and applications.
• Experience in the contact center or business process outsourcing industry.

• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent.
• Master's degree or equivalent.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below).

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Our base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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This position will remain posted until filled. Applicants should apply via our internal or external career site.