CRM & Data Integrations Administrator

** Job Description
** As a member of the University of Washington School of Nursing’s Information Technology team (UW SoN IT), you will advance healthcare in Washington State and beyond by supporting teaching, research, and student success. We are a cross-functional team that supports a nationally top-ranked school of nursing by innovating in areas like online learning, student engagement, and academic operations.

The CRM & Data Integrations Administrator supports the School’s Salesforce and Enrollment

RX platforms while strengthening the School’s broader data ecosystem through integrations, APIs, data pipelines, and connections to the University’s Enterprise Data Warehouse (EDW). This role involves low-code/no-code configuration as well as moderate scripting (e.g., using Python or Power Shell for API calls, automation, and data manipulation—no full application development expected) and automation for system integrations.

This role collaborates closely with the SoN IT Dev Ops team—a cross-functional group consisting of the School’s Systems Administrator, Senior Interactive Developer (web operations lead), Assistant Director overseeing Service Desk operations, and this CRM & Data Integrations Administrator. The team works together on system integrations, workflow automation, data pipelines, web platforms, and service modernization efforts.

This role is critical to the School’s ability to track prospective students, evaluate admissions pipelines, and integrate systems that faculty, staff, and students rely upon every day. The work done in this position directly strengthens the School’s data-driven decision-making and supports the success of learners and faculty across all programs.

This position resides within the School of Nursing’s Information Technology team (SoN IT) and reports to the Director of Information Technology.

The School anticipates transitioning admissions and recruiting from Salesforce and Enrollment

RX to a central UW instance of Slate in 2028. The CRM & Data Integrations Administrator will support this transition and, after Slate adoption, will support Slate and any continuing Salesforce operations, as well as other School data systems, integrations, and data-management workflows. This includes helping bridge gaps between current CRM capabilities and future Slate functionality, and ensuring continuity of critical business processes during the transition.

Systems & Tools Used in This Role:
* Salesforce + Enrollment

RX / EDA
* UW Enterprise Data Warehouse (EDW)
* Slate (post-2028 transition)
* Interfolio FAR
* Integration platforms:
Mulesoft, Jitterbit, or similar tools
* Scripting/automation:
Python, Power Shell
* Project and workflow management:
Asana
** KEY RESPONSIBILITIES
**** CRM & CRM System Administration
*** Administer and configure Salesforce and Enrollment

RX (including EDA) to support recruitment, admissions, and related School workflows.
* Manage CRM data structures, user access, roles/permissions, validations, and data-quality processes.
* Implement enhancements using low-code/no-code tools, workflow automation, and moderate scripting where appropriate.
* Diagnose, troubleshoot, and resolve complex system, integration, and data issues across CRM and connected platforms, escalating and coordinating with vendors or UW central teams as needed.
* Create and maintain system documentation and operational runbooks.
** Data Integrations & Automation
*** Build, maintain, and support integrations between School systems and cloud/on-prem platforms using tools such as Mulesoft, Jitterbit, or equivalent.
* Develop pipelines, ETL/ELT processes, and API-based data flows across internal and external systems.
* Conduct data analysis and assessment to support system integrations, reporting needs, migration planning, and technology projects, including evaluating data quality, structure, and readiness.
* Support data quality, governance, and metadata practices within the School’s evolving data ecosystem.
* Support SoN IT’s data-governance practices, ensuring data quality, lineage, documentation, and compliance.
* Design, test, and deploy integration changes in collaboration with the SoN IT Dev Ops team.
*…