ProviderOne IT Business Analyst; ITBASS​/AHSO

Provider One IT Business Analyst (ITBASS/AHSO)

This recruitment may be used to fill multiple positions.

This recruitment is posted continuously. Application review will begin on 10/21/2025 and you are encouraged to submit your application materials as soon as possible. The hiring manager reserves the right to close the posting at any time once a selection has been made.

These positions perform business analysis on subsystems within Provider One through collaboration with business and technical partners as well as vendor management including communication and solution alignment with the Health and Human Services (HHS) Coalition. These individuals respond to defect and service requests and ensure their assigned modules operate properly. If you are a proactive team player who enjoys researching leading‑edge technology solutions, this may be the opportunity for you!

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.

Provider One is HCA’s mission‑critical Medicaid Management Information System (MMIS). This large‑scale enterprise system processes over five million claims/encounters per month as well as payments in excess of $14 billion annually to providers of services to Medicaid clients statewide.

A crucial IT area of focus and unit in Provider One Operations is the Provider One Operations Implementation and Strategic Services (OISS) unit which is accountable for:

• Performing IT business analysis disciplines and associated methodologies.
• Resolving system issues for a major component/subsystem.
• Defining and then designing and planning out implementation of major componentry enhancements.
• Oversight and management of iterative release implementation.
• Consulting with customers (system users) over Provider One issues, stoppages, and functional anomalies.

The Provider One IT Business Analyst (ITBA) is a senior‑level position designated in writing to provide technical leadership and organizational system management for a major Provider One component/subsystem. This position:

• Serves as the Provider One IT Business Analyst and business architect for the subsystem,
• Has the highest‑level authority and accountability for the subsystem,
• Provides Provider One IT Business Analysis expertise specific to business and directly correlating technical knowledge of functions, operations, and solution/resolution options,
• Translates technological options into business terms and interacts with senior management and System Integrator technologists to decide on creating solutions to critical problems that can be mission critical,
• Is accountable for deciding and leading the independent analysis, design, modification, and implementation of all system enhancements to a subsystem,
• Negotiating with the System Integrator in defining items for system lifecycle development scheduling.

This position is eligible to telework and is typically not required to report on‑site. The default assigned work location of all Health Care Authority (HCA) positions – both on‑site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs.
HCA has currently suspended the ability to support out‑of‑state telework.

Serve as the technical expert for a major component/subsystem.

• Apply subject matter expertise on and provide consultative services for Provider One system changes and enhancements.
• As the subsystem/component and business expert:
  • Engage in discussions at the executive level on possible resolutions to new unfolding business changes.
  • Provide direction and oversight to work groups and staff in order to develop strategies for implementing new solutions and programs.
  • Manage and resolve complex subsystem issues that are escalated by staff.
• Research and analyze potential new technology solutions to determine to what extent they will meet business needs.
• Liaise and negotiate between the business, stakeholders, and the vendor (system integrator) to ensure consistency, understanding, and efficiency in…