Customer Support Engineer

Akkodis is seeking a Customer Support Engineer for a Contract with a client in Seattle, WA
. You will be responsible for providing technical support and resolving issues related to GE e-terra DMS products, including DMS, OMS, and Storm Assist.

Rate Range: $70/hour to $85/hour;
The rate may be negotiable based on experience, education, geographic location, and other factors.

• Provide technical support and resolve issues related to GE e-terra DMS products, including DMS, OMS, Storm Assist, and DER.
• Troubleshoot and isolate problems involving SCADA systems, networking protocols (TCP/IP, DNS, Active Directory), and electrical grid modeling tools.
• Collaborate with cross‑functional teams and customers to strategize solutions, prevent recurrence of issues, and ensure compliance with change control protocols.
• Create and maintain technical documentation, case notes, and contribute to the Knowledge Base for customer‑specific issues.
• Mentor team members in troubleshooting methods and act as a technical resource for complex problem resolution.
• Ensure customer success and satisfaction by fostering strong relationships and delivering high‑quality support in stressful situations.

• Bachelor’s degree in engineering or computer science.
• Minimum 5+ years in customer support or technical support roles within the energy or utility domain.
• Direct experience installing, maintaining, or supporting GE e-terra DMS products (DMS, OMS, Storm Assist, DER).
• Strong knowledge of SCADA systems, networking protocols (TCP/IP, DNS, Active Directory), and electrical grid operations (Transmission & Distribution).

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at

$70.00 to $85.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401(k) plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

Military connected talent encouraged to apply

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