TSD Business Analyst; IT Business Analyst – Senior​/Specialist | Ferries Division

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award‑winning Active Transportation Plan, holds the record for the world’s widest tunneling project, and operates the largest ferry system in the nation!

WSDOT’s Technology Services Division (TSD) is seeking a senior enterprise IT Business Analyst to support Washington State Ferries (WSF) by providing expert-level guidance and leadership in the planning, evaluation, and implementation of information technology solutions that advance operational and strategic objectives. Serving as a single‑resource role, this position will independently lead complex, multi‑stakeholder initiatives involving enterprise systems, vessel and terminal technologies, and regulated operational environments, elicit and validate business requirements, evaluate solution feasibility;

and design or recommend process improvements aligned with enterprise architecture, cybersecurity standards, and operational needs. The TSD Business Analyst will also play a key role in strengthening Transportation Systems Division business analysis and intake processes by developing repeatable frameworks and mentoring project teams and business stakeholders, while serving as a trusted advisor to executive leadership and ensuring compliance with statewide IT policies and regulatory requirements.

Our top candidate will demonstrate advanced analytical and problem‑solving skills, deep business analysis expertise, and clear, effective communication skills.

Among the varied range of responsibilities held within this role, the TSD Business Analyst will:

• Independently identify, elicit, and analyze complex business needs across enterprise and ferry operations.
• Develop actionable technical and functional specifications from complex business requirements.
• Provide strategic guidance to executive and operational stakeholders.
• Serve as a subject matter expert, mentor project teams, business units, and other IT resources on business analysis practices, process frameworks, maritime‑specific operational considerations, and governance standards.
• Independently lead planning, coordination, and execution of complex IT initiatives.
• Monitor project budgets, expenditures, and milestones.
• Maintain operational readiness for field support as needed.
• Conduct on‑site observations and engage with field teams to gather business requirements and support project initiatives.
• Provide on‑site support as needed to facilitate project planning, requirements gathering, and operational alignment.
• Act as the senior‑level intake authority for new technology initiatives entering the TSD.
• Support emergent or high‑priority initiatives that require independent judgment and senior level expertise to assess, prioritize, and resolve challenges.

To be considered for this opportunity, the following are required:

• Demonstrates ability to independently deliver IT projects, including procurement, contracting, and implementation of end‑to‑end third‑party technology solutions (SaaS/COTS).
• Ability to ensure initiatives align with enterprise objectives, regulatory requirements, and operational priorities.

• Skills to apply advanced business analysis skills to assess complex requirements, identify gaps, and provide actionable solutions.
• Experience supporting enterprise‑level project planning, governance, and prioritization to ensure technology solutions meet both operational and strategic needs.

• Knowledge of and ability to apply federal, state, and agency compliance standards to ensure procurement, funding, and project delivery meet all regulatory frameworks (e.g., FTA, FHWA, FEMA, PCI DSS, USCG cybersecurity standards).
• Abi…