Business Application Manager

Job Title: Business Application Manager

Reports to: Senior Manager of Innovation & Technology

Location: Seattle, WA (On-site)

Pay range: $90,000-$115,000/year(Salary, Exempt)

About Cochran

Light up your career path and join Cochran, a trailblazer in the Pacific Northwest's electrical and technology construction scene. We are at the forefront of fostering innovation in the Pacific Northwest and beyond. As one of the largest woman-owned contractors in the PNW, we take pride in powering innovation, human well-being, and community
. Our success is driven by the extraordinary talent of our team members
, and we are committed to fostering a workplace where employees thrive.

Since 1954, Cochran has played a major role in designing and installing electrical and technological infrastructure throughout the Pacific Northwest and across the country. With expertise in electrical, security systems, audio/visual, communications, service, and maintenance, our dedication to fresh thinking and proven execution is full-service.

Our values are proven, not explained:

• Be Transparent.
• Be Kind.
• Be Accountable.
• Be Respectful.
• Be Proactive.
• Be Inspired.
• Be Brilliant.

We've brought skylines, arenas, factories, even robots to life. While our technology evolves, our commitment to excellence never wavers. We're ready to light the way, will you join us?

The Business Applications Manager is responsible for managing user access, system configuration, and project settings across multiple business applications within the organization. This role ensures smooth workflows by controlling user permissions, setting up project structures, managing document control, and overseeing the implementation of digital workflows. The Business Application Manager will act as a key point of contact for project teams regarding platform usage, troubleshooting, and ongoing support.

• Manage user access, project settings, and overall system configuration within multiple business platform environments.
• Control user permissions, set up project structures, manage document control, and oversee workflow implementation across various business applications.
• Provide platform support, troubleshooting issues, and serve as primary contact for project teams regarding platform usage and operations.
• Support integration of SaaS (Software as a Service) platforms with other business systems, collaborate with teams and SMEs to develop training materials, and maintain platform documentation.
• Monitor platform performance, ensure security and compliance, and automate routine administrative tasks.
• Coordinate with SaaS service providers and other vendors for support, updates, and issue resolution.
• Collaborate with IT, sourcing, and business stakeholders to identify, document, and implement platform business solutions.
• Plan and document best practices for application adoption, license provisioning, and user onboarding/offboarding.
• Support the development and tracking of KPIs for platform adoption, usage, and user sentiment.
• Evaluate and monitor applications to reduce redundancy and improve cost-effectiveness.
• Foster ongoing partnerships with IT, vendor management, and department leaders to enhance digital transformation plans and increase organizational ROI, effectiveness, and agility.
• Support identification and implementation of the most effective application and digital tools and solutions to drive business growth and productivity.

• Technical– Proficient in managing SaaS applications, cloud computing, cybersecurity, integration, and automation.
• Analytical– Skilled in data analysis and monitoring platform usage.
• Problem-Solving– Strong troubleshooting and critical thinking abilities.
• Communication– Excellent verbal and written communication skills.
• Project Management– Effective multitasking and organizational skills.
• Interpersonal– Collaborative and strong customer service orientation.

• 5+ years of experience managing SaaS platforms or in a related discipline.
• Experience in construction industry particularly in Mechanical, Electrical, and Plumbing (MEP) is…